Hawaii Surf & Sail

Joe is the awesommest guy ever. Sooo helpful and caring about what customers need or want. This store was crazy busyyyyy. wow… but really Joe n Nancy rock it out and were always around to be helpful n answer questions. Its so great to go shop and have the managers treat you with Aloha. I luvvvv this store and will always shop here b\c of their hospitality and kindness. You guys are awesome… thnx Nancy –your a beautiful person n Joe keep representing North Shore with pride!!! Me n Nola say hi. Lumu!!!- MH

Unskilled sales people, they do not take returns even thought their receipts state that it does. Was an old wrinkly lady and a middle aged man. Both have no cashier skills and stated they aren’t trained to do refunds and they don’t know how. WTF? So I I’m posting a 1 star because how they presented themselves to me unprofessionally, not fully trained to work the front (which to me is lack of a simple skill), and no customer service etiquette at all. Yet told me to come back tomorrow when the manager is in and they only give store credit. So this the last time I’m buying from them. Not a store to buy with confidence. I suggest Boardriders club, they are skilled sales person and refunds are accepted no questions ask.

I was looking for an underwater phone case and went to 4 other surf shops before finding one at Hawaii Surf and Sail. The manager was awesome, he answered all my questions and gave me a discount. The case is great and I’ve already shot a ton of epic ocean stuff, thanks again you guys are rock!

10% military discount

Joe and Tophat sold me my Scarfini fins and even put them on two different surfboards for me just for the fun of it … got some surfboard socks and odds-​n-​ends for the water … Joe help me get in touch w/​«Dan Moore» (Yeah!) to build my tow-​board which is coming in a week to me in NC … looking to start that up as the Hurricane season approaches.
Thanks for keeping the Spirit of Aloha alive and well !!!
When you go there, tell Joe & Tophat, Jes from NC sent you … Aloha!