I have a home warranty and usually have trouble getting my a/c serviced because of the way the warranty company handles suggested repairs. This time I lucked out! Tom Caviness came and not only repaired the system, he was the first technician who bothered to explain(in terms I could understand) what was going on with my system. Yes there are still issues which he is going the extra mile to try to fix, but this visit was a relief… he was extremely pleasant and efficient and knowledgeable about the work he was doing. I recommend Tom with no hesitation!