Napa Auto Parts

This place is an absolute joke. The guys at the counter smell of alcohol, are the grumpiest men I have ever had the displeasure of dealing with and are extremely over priced for an auto parts store. I tried to return some unused tire CABLES today and was rudely turned away. The geezer at the counter stated that there are no returns on CHAINS however I did not buy chains I bought tire cables. I know Stan and Patty Pastorino (the business owners) have gone through some hard times but they should be ashamed of how this place is run. I will never patronize this establishment again. It is worth it to me to drive 20+ miles not to ever look at those schmucks behind the Napa counter ever again. I am a very disappointed Half moon bag local.

This place is full of idiots. I go online to reserve a part for my vehicle and they have no clue where it is when I arrive. Then come to find out, it is out of stock and they try to sell me a MUCH HIGHER priced part, REALLY??? Would rather drive to Daly City for Auto Zone than deal with these idiots.

Terrible customer service. My windshield washer hose broke. I went to Napa to get something to splice the two sections. The guy at the counter told me he needed the diameter of the hose. I said I was not sure but the truck was right in front of the store with the hood open. He said «right in front does not help me». I told him I would go somewhere else. I should have told him I was not there to provide help, I was there to get help. Now I know they probably are sick of sticking their heads under hoods, but that is the nature of the business. I went across to Oceanshore and left with a splice in about 3 min.

Terrible service and they couldn’t care less about their customers. Sucks that this is the only auto parts store in HMB. I will avoid them at all costs, even if it costs the gas to go over the hill or go to Pacifica. They are also over priced.

horrible customer service and very slow.

Would appreciate being presented with options before being gouged for an air filter.

Curmudgeony man at desk ignored me for bullshooting session with another customer and then continued to ignore me to take a phone call. Businesses need to learn that the customer in hand is ALWAYS worth two in the bushes. When I asked about a particular product, I was gruffly rebuffed and told to go to the O-​Reilly in Pacifica. Next time I will!

Can I be in love with an auto parts store, yes.

I spent a good percentage of my young adult life in my hometown Napa store… my old hot rod always needed something. I’m glad there’s a Napa here in my new town too ’cause out of all the national chain auto parts stores, I trust Napa’s quality the most. I came in today to get some coolant for my now non-​hot-​rod (ok, it still has a V8, just not bored out to China and back… it’s much more civilized than my old beast). I always dread walking into auto stores ’cause I’m afraid of the whole oh-​here-​comes-​another-​dumb-​blonde-​with-​big-​boobs thing… but the guys working today didn’t make me feel that way at all. They were friendly and helpful and knowledgeable. I wasn’t 100% sure what kind of coolant to get for the Bimmer ’cause it’s still pretty new to me, so the guy (John I think?) pointed me in the right direction. Without rolling his eyes. I’ll definitely be back next time I need anything automotive… be it a muffler bearing, sphincter valve, or blinker fluid.

Ahh yes, the good ‘ol boys. Real parts guys who really know their stuff (most do their own work). That goes a long way when you get parts from Napa in HMB. The amount of times I have been in there and they have had the most obscure parts in stock is insane. I run a beat up Oldsmobile (I’m an indie mech) and I look after my fiancé’s VW Cabriolet (I have a disturbing love for the German vehicles). This is an example of how good they are here, VW oiling systems are very clever, but you have to do as they say in the manuals. That means, correct service parts and fluids. Napa HMB carry MANN-​Hummel oil filters in stock. They are the OEM filters that VW use.
They turn rotors and drums, carry hard to find tools and have a shop FULL of fluids (GL4 and 5!!) that would surprise you.
These guys will ENSURE that you get the right parts, first time and will check/​cross ref. engine numbers and VINs.
Keep up the good work, Chuck, Pat, Larry and the rest.
Oh and they have character, just look at the giant picture on the wall as you walk in!
Rob the English dude.

Ok — these guys rock, they have saved my butt several times and just now. They know the part sometimes just lookin at it. There are pictures all over the place of the owners who work there like they are celebrities. Its kinda funny — oh and they have big truck parts, lights etc.
6 Stars guys

K had an ex-​hip ’65 VW Surf Bug we loved to take on adventures. By adventures, I mean going anywhere. All the cool vintage decals on the window aren’t going to do squat when the 40 year old parts start dropping off.
This li’l bug was MI-​TAY! (with its bigger ’68 engine). Mofo could pull any SF hill and no yuppie douchebag would park within yards of its dented, hammered back out and re-​dented fenders. Plus, it required a tool kit consisting of no more than a crescent wrench, screwdriver, hammer and pry bar (also handy for yuppie douchebags).
After some superlative sammitches at the Bonito in HMB, I impulsively checked out the engine bay (for the helluvit-​you do that with old cars) to discover a horribly frayed cooling/​generating/​get-​your-​ass-​home-​instead-​of-​broke-​down-​with-​hitching-​thumb-​out-​for-​the-​Manson-​family-​van fan belt.
Seven bucks and as many minutes later the little pea shooter was purring its way up the coast with Kiki drenched in pink setting sunlight. Mmmm… adventure.

Awesome service, and competative prices.