My husband and I went to this home depot looking for a specific item that their website said they had EIGHT of. Large item that can’t be easily hid. Well, someone was hiding them as we were unable to find a single one. A rep checked to see if it was actually in stock and his system said they had NINE of them. But no one could find a single one. The rep said we could order it on line and return it to the store if we didn’t like it. But it would take up to 2 weeks to be delivered. We tried another store(where there were supposed to be 2 in stock) and were told they were sold out. So do not trust when their site says something is in stock in the store. Their system is worthless for checking. Call ahead and make sure someone holds the item if you are traveling any distance.
Kevin M.
Évaluation du lieu : 4 Mechanicville, NY
Several years back the Home Depot used to be a sore spot for me as the service was seemingly non-existent. However they’ve changed quite a bit in the past couple of years. I’ve noticed at this store that the employees are much more willing to help out than they were in the past. I shop at this site about 20 times per year and rarely have a bad experience. Well done.
Robbie M.
Évaluation du lieu : 5 Clifton Park, NY
This followup review centers around this Home Depot’s customer service. Yesterday I bought a 3-pack of CFL bulbs, but one of the bulbs didn’t work properly. It flickered every few seconds, whereas the other two bulbs did not do this when installed into the same socket. Today I brought the defective bulb to the exchange desk and asked if I could simply swap it out for a new one. I didn’t realize that these particular bulbs are only sold in 3-packs(according to the employee helping me), so he said he would just refund the entire purchase price. That went above my expectations as I was only looking to get one new bulb. The fact that the store was willing to take a slight loss and refund the entire purchase price including tax without hesitation shows that they care about their customers. Now, they may not be so liberal with really expensive items, but at least they don’t employ bean counters to squabble over the little things.
Frank Z.
Évaluation du lieu : 3 Gaithersburg, MD
I’m definitely a Home Depot guy. I can’t get into Lowe’s. There’s just something that I don’t like about that chain. As far as Home Depots go, the one here in Clifton Park isn’t anything amazing but it’s convenient and it generally always has exactly what I’m looking for, so there’s nothing to complain about. When I was traveling all the time for my old job, if something happened and I needed tools or materials unexpectedly, finding a Home Depot on the road was always a plus. Admittedly I’m sure if you try, you can find many of the same things elsewhere for less money, but the convenience of a Home Depot is at least to some extent worth the extra few dollars. It’s closer to where I am than other options in the area.
Alexi A.
Évaluation du lieu : 2 Cypress, TX
One of the local home improvement stores. Home improvement stores carry a great many products and do many things. BUT if you are looking for something specific they might not have it(read won’t for specific tools and hardware), and all their services(in store and out) are suspect. For this reason I would probably never cross three stars for a home improvement store. I prefer a real hardware store and a real lumber yard even if I have to go to two places sometimes. See also Curtis Lumber at Exit 12 for the best in the area. This particular Home Depot– Good– Clean and OK location. open pretty late Self Service check outs are generally quick Bad– Twice now I have quickly picked things up in boxes to purchase and got home to realize they were returns that had been re shelved. In both cases the boxes were missing items(parts of tools, manuals). PAYATTENTIONWHENBUYING! Slow as hell paint counter at times too.