Beachwalk Resort

This place is not what it seems! If we could’ve found another hotel, we would’ve left… quickly!
«Guaranteed» 4pm check in. What a crock! We were finally given our room at 6:30 pm. The lobby was filled with ticked off customers, all waiting for their rooms, all given some form of lie as to why their room wasn’t ready. No offer of bottled water, snacks, or anything to appease us.
There was 1 bathroom in the lobby. It had 4 sinks and then a door to the toilet. Door lock was broken so people would just walk in, not knocking, just assuming there were more stalls/toilets…wrong! This was the LOBBY bathroom and it was dirty and the toilet paper ran out after everyone’s 2 – 4 hour wait for their «guaranteed check in by 4» room!
We got a 2 bedroom suite. The room with 2 double beds had an AC issue and struggled all night to stay cool. Frig was dirty. No soap in the bathrooms.
There are 30 floors and only 2 elevators!!! Whose brilliant idea was that??? We stayed at the Marriott 4 miles north of here the night before.3 elevators for 10 floors.
There are 2 pools here but you are only told about 1. The pool downstairs has A single yellow chain going from pylon to pylon to keep curious kids or clumsy adults from falling into the causeway! Scary! Again. whose bright idea was that? The roof top pool on the 30^th floor is beautiful with fantastic views.
Unfortunately, we have to stay here 1 more night. I will NOT come back. I will NOT recommend that people stay here. Service is poor. Front desk staff had no answers as to why we had to wait 2 hours for our room and they could’ve cared less that 5 of the 7 people who were in our party were up since 3:30 in the morning; one of the 5 was 7 ½ months pregnant and 1 was a 2 ½ year old toddler. Expensive stay due to all the tips and fees. Valet parking only, resort fees of 20.00 a day for no guarantee that you will even get a towel. We went and the towels were already gone!

Booked 3 rooms for NYE. From the beginning I found it strange that there was a line to take the elevator. It’s about a 20min wait for the elevator every single time. I would have done the stairs but we were on the 23 floor and had bags.
When you did get in the elevator you would get stepped on and would smell the person next to you.
They offered roller beds that were never available on 5 days I stayed there. You had to valet you car and it was another 20 min waiting on that.
On top of the room rate you pay :
Room occupancy tax 5%
State tax 6%
Resort fee occupancy tax5%
Resort fee state tax 6%
Daily resort fee– $ 20 per day/​per room
Valet parking — $ 27 a day per car
There was food in the fridge from the last guests. The people were nice the room was nice but I wouldn’t stay there again.

I really wanted to enjoy my stay here, but for what we paid, the cost of the room was certainly not justifiable for how many things had gone wrong.
We checked in at 6:30pm on a Thursday, welcomed by pleasant front desk staffers. The front desk woman who signed us in gave us a rundown of all fees, including the daily $ 20 resort fee, $ 26.50 valet fee, and $ 100 hold for incidentals. We were then given our room keys, an explanation of how the Internet service works, and how to use the elevator with the card scan. Alright, ready for vacation!
Wrong.
The room we were assigned on the 18^th floor seemed standard to the naked eye — two full sized beds, desk, large closet, and standup shower. Each room has a balcony overlooking the river way, which we spent a few minutes on to observe our surroundings.
This is when things started going downhill.
Strike 1: We did our walk around of the room and noticed a hole in the wall from a previous guest who might have opened the dividing door a bit too enthusiastically. We called the front desk to inform them of the damage so we wouldn’t be charged.
Strike 2: One of the bulbs was burnt out in the bathroom. Luckily, another quick fix — we called the front desk again and were promised that maintenance would be up shortly to replace it.
Strike 3: We stretched out on the bed closest to the balcony and found it wasn’t as resilient as the other bed. We lifted up the mattress and found that several bed boards were broken. The icing on the cake? Dirty sheets on the broken bed! Unbelievable! We called the front desk again and asked for an upgrade for our inconveniences. We were told that they’d need to find a new room for us before committing to an upgrade. Fine — we were ready to get into a new room with no upgrade so we could relax.
Maintenance arrived about 15 minutes after our second call to replace the bulb, and we showed him the broken bed boards. He apologized for the inconvenience, and radioed the front desk to report what he saw. We finally went downstairs to straighten out our rooming situation after our maintenance visit, after waiting another 15 minutes with no response.
Once we spoke with one of the customer service reps, it was agreed we would not be charged the daily valet fee to compensate for the issues we found. We also got moved to a room on the 22^nd floor while they handled the issues in our prior room. Let’s try relaxing again!
Surprise — our new room had a burnt out bulb in the bathroom and a missing bulb from the desk lamp! We called down again and the same maintenance manager came up with replacements. At least the beds were in one piece … But why should I have to worry about that in a supposedly well kept resort?
The rest of the stay was fairly incident free; the gym is functional and the on site restaurant is passable. But the first night’s issues really soured our stay. We will not be returning after all this.

After opening its doors on May 1, 2015, Beachwalk Resort is offering guests an unparalleled experience that is on par with what you might find in South Beach. The resort has breathtaking beach and city views, with access to a private beach club at the new Hyde Beach Kitchen + Cocktails, and they even offer complimentary shuttle service to major hotspots in the area.
Rising 33 stories above the water, just one short block from the beach, the Beachwalk Resort lies at the very center of the most iconic recreational, residential, shopping, dining, and entertainment paradise on earth. One part land, one part sea, the Beachwalk Resort offers leisure travelers the Best of Both Worlds.
Located on the Intracoastal Waterway between Miami Beach to the south and Ft. Lauderdale to the north on Hallandale Beach Boulevard, the resort is one easy block away from the beach. This was one of the views from our balcony.
Our one bedroom /​one bath suite was 738 square feet and had access to the oversized balcony that features stunning views of the Intracoastal Waterway and the downtown skyline. The balcony adjoins both the master bedroom and living room in every suite. The master bedroom features a king bed and additional sleeping is available in the sectional sofa.
This is truly a state of the art fully equipped kitchen. You will not find micro refrigerators and useless kitchen equipment at Beachwalk Resort. All appliances are stainless steel, and the cabinets are fully stocked with cooking utensils and dishes. All suites feature contemporary Italian furnishings, floor to ceiling windows and a spacious living room with access to the over sized balcony.
Yes, even the bathrooms here have a designer element. Our bathroom was very spacious and offered room for everyone to get ready with no crowding.

The valets were top notch and the hotel staff was friendly. Their restaurant food was void of flavor and the staff inattentive :(The room looked nice on the surface but it was all superficial. Felt cheap and things were broken. It was kind of like the hotel was constructed quick and cheap. No hot water even tho I asked them to fix it. They did give me a coupon to the restaurant if I chose not to skip room service for a day but then they never showed up again the third day. On my day of check out at 9 am the maid was already knocking on my door. And don’t get me started on how thin the walls were. I guess overall the place is all shiny and new looking but underneath it all its cheap.

UPDATE: Most of the issues I had my first stay did not occur this time. (except I didn’t even try to go to the café) BUT the valet still sucks. Still unprofessional. Called down for my car on two different occasions and they didn’t get it. The guy running valet around check out time on Sunday was rude to all the guests. Place still needs some work on their customer service, but the hotel is beautiful.
My review sent to hotel:
At check-​in I was not informed that a temporary charge of $ 100 would be taken from my debit card. I understand that a temporary charge is common for incidentals, but it would be nice to be informed of this and the amount in which is being taken. After confirming that these charges were correct after seeing them for myself I was told I would get the money back at check out. At check out I was told 3 – 5 days. All of this would have been acceptable had I been told this at my time of check-​in.
The valet employees are unprofessional. If I’m paying for valet I should not have to walk down the sidewalk around the side of the hotel to get my car.
I called down to the front desk to inquiry about near by jet ski rentals and was transferred to concierge 4 times before someone actually helped me. A gentlemen said he had to walk over to their desk to tell them to call me because they were not picking up the phone.
Saturday night my quests and I came downstairs to eat at the café. The people running the place were rude and inattentive. Any time I asked a question I would hear «I have no idea». We decided not to eat here but to leave to a near by restaurant.
The room was beautiful. We stayed in a two bedroom suite. My only complaint is that the bedrooms were very hot. I had a hard time sleeping because it was so uncomfortable. The thermostat should be adjustable.
This hotel is beautiful and the rooms are very nice, but your staff needs to improve their customer service.

We’re locals and wanted to stop in have a drink, maybe dinner, and check the place out. They only have valet parking at $ 13.00. I asked if they had any kind of deal since we were going for drinks and was told no. If I was only going to be there for 15 minutes that would be OK. Didn’t want to spend $ 13 to park so we could spend $ 13 for a drink each. That would have been $ 39 plus tip for bartender and valet to check the place out. Maybe they don’t want locals to to visit. Plenty of others options around, That welcome local patrons.

Hotel was really nice, rooms a little small but overall nice stay. $ 100 DEPOSIT EACH night you stay, $ 20 resort fee each day. Clean and modern, near bus stop, they have they very own private beach with lounge chairs, shuttle transports to beach across draw bridge. Ate twice at restaurant for happy hour good prices and food. Located near several places such as Walmart and walking distance to Boston Market, 10 minute bus ride to Dennys or Ihop, also 2 bus ride away from ocean drive for shopping and sightseeing. Hotel serves breakfast lunch and dinner, also nice pool if the birds and rats would stay away, but hey its near water and nice views from every floor

Wow! We rented a condo off of Airbnb. I was a little nervous but it turned out to be better than I could have ever dreamed of. We only checked in 5 hours ago & I already wish we could stay forever! The rooftop pool is beyond amazing — the service is great & everything is so close! Not to mention the free shuttle service to main areas. We will be back!

Nuestro hospedaje fue fantástico
. Lo rentamos por un mes y la verdad que quedamos satisfechos, lo único que vemos complicado es que dos ascensores son pocos para el volumen de tránsito y el valet parking también se complica cuando hay muchas personas hospedadas. Pero a mi me encanto y lo recomiendo, esta nuevo y muy pulcro. Las piscinas y el servicio hacia la playa son estupendos.

We stayed here for our 10-​year wedding anniversary trip with our boys. I would definitely come back.
Great friendly staff
Nice warm pool
Brand new
Comfortable bed
Our TV wasn’t working-​they came and fixed it promptly
One towel in the room was filthy when we checked-​in. They brought fresh ones.
The shower design is kind of faulty-​the bathroom floor got wet. We had to put used towels down to catch the water. Very annoying.
I washed our towels because they were really linty and fuzzy. I folded them up nicely. We went to dinner. Forgot to put the do not disturb sign on the door-didn’t think they’d bother so late in the day. Came back-​they took the fresh towels I washed and didn’t even replace them. Called. They apologized. Brought more.
They’re still building so there are workers every where.

This resort is beautiful ! Very clean everything brand new and the staff is super extra friendly ! Came for Memorial Day Weekend, everything is basically finished except the restaurant. Will definitely come back soon!