Curly’s Big Blade Rooter and Plumbing Service

We called Curly for my mother’s house, an elderly widow. She had no running water because of the issue.
We expected it would take a while, but Curly had someone out there ASAP — on a Saturday afternoon, no less, just after massive flooding in the area. They identified her problem (broken lines since they were really old), dug it up, went and got a lot more pipe, fixed it (re-​ran all the lines), and charged a very reasonable rate. (You could see how obvious the repair was needed as they uncovered all the broken lines.) They knocked the job out and we’ve had no issues since.
Very professional. These guys will treat an elderly widow fairly and very professionally; I have no doubt they will do the same for you. (And, as an added bonus, they’ve since helped her again — and were even better that time.) If you’re looking out for someone, send them to Curly’s. They’re an honorable group of men.
These guys are above and beyond; best outfit we’ve ever done business with.

Very prompt service when I called them (which was surprising, as it was a Monday morning), and both technicians were very professional. I’d not hesitate to use them again.

Completely Overcharged for a relatively simple Plumbing Repair.

Let’s compare and contrast Curly’s against another sewer company (which shall remain nameless) when I had a clogged sewer line from my house to the street:
The first company I called:
Made one attempt to clear the line and hit some dirt. I was told, here’s a $ 225 bill for our work, we couldn’t clear the problem and I can’t get a camera out to tell you what might be wrong until Monday. If we dig it up to repair it expect to spend at least $ 2000 – 3000. I was also told that the sewer line ran in an almost direct line from my sewer clean out at the house to a corresponding spot at the curb. I had no resolution of any kind nor any significant information to show for the money spent.
Since I now had no ability to run any water at all and no idea what was really wrong I called Curly’s:
They arrived and after asking many questions about what the first company did, what tool was used, many questions about the site a tree had previously been at, a depression in my yard, etc. they used a «whip» to deal with the blockage. It cleared the line within minutes and they had already given us time to make decisions, a fact which they told me immediately. They too saw some mud on their tool but I should be able to take a shower or flush the toilet and if I didn’t want to make a decision immediately I did not have to.
At this point they went further and sent down a blade tool to try and determine where there might be problems and immediately identified where in the pipe the problem occurred. Not surprisingly, the sewer pipe ran no where near the area the first plumber had identified. At this point they had partially solved my problem, I had more information and their bill was still significantly less than the first company that had accomplished nothing.
At this point they offered to run a camera down the line, which they had with them, I would not be waiting until Monday for that. They made it clear what they expected to learn from the camera, what they would charge for it, and how much of that charge would go to the cost of repairs, something which they were quite clear with me would be needed. I considered the situation, they ran the camera and identified not only more about the situation underground but the depth at which they would have to work so they were now able to give some reasonable estimates for the repair work depending upon what they found when they dug down to the pipe and also depending upon what the condition of things was on the other side of the break (unfortunately they couldn’t continue the initial camera inspection past the site of the initial break).
They dug it out, found the break, repaired it, and had everything back in place and working with a 30 day warranty within a total of five hours. Total bill was well under $ 900. Less than their own estimates prior to the work, less than their intermediate estimates after the camera work.
I would like to add that they told me they had a third (pressurized bag) and possibly more plans in place for clearing my line if their first attempt had not worked. They would not have just handed me a bill and said, «Too bad for you.» Additionally they ran the camera through the break to street portion of pipe as soon as they were able to in order to complete their inspection so they knew the condition of that section as well.
I was very happy with the experience and I will be calling them again the next time I have a plumbing problem. Period.