Windows 4 Buffalo

We met with John a couple of times before making our final decision on a whole house window install. John was nice, friendly, and polite and didn’t pressure us into buying windows unless we were absolutely sure that is what we wanted to do. We liked that very much about John as these other companies (Window World, Comfort Windows, etc.) wanted the sale and were very adamant about it. Well, maybe we should have went with them instead! John asked for 50% of the deposit up front and was 30 days out in regards to being able to install our windows. I was a little weary of this as this was unusual. I asked him if there was any way to pay two weeks before the install and he stated that he could give me only a couple of days more to pay. Ok, so I agreed to have him send me an invoice and pay the 50%. This allowed him to get all the windows in and be able to do the install within two days as per our contract. September 26^th and 27^th were our scheduled days for our install. He was late both days! 30 – 45 minutes late. On the first day, he started in the back of the house. After an hour, he had his buddy Ethan come over. Ethan was the only one that assisted throughout the project. So John would start a window and Ethan would come in after and finish. It was very strange. After about another hour, John came up to us and stated that 3 windows were mis-​sized and would have to be reordered. Um, ok, discount? I didn’t ask for a discount, but asked him the anticipated time frame and he said it would be about two weeks! Are you kidding me?! He then came up with excuses to say that it was the secretary that messed up the order. I then asked him if there was any way to have it rushed or expedited as this was inconvenient for us. He suggested it would be an additional $ 75 to expedite the windows. I asked if there was anyone that I could talk to get this taken care of and he said that he would take care of it. We thought that was strange. By the way John ordered our windows through Alside Windows. I also found out the Obscure glass we ordered for the bathroom window wasn’t ordered and that was also going to take another two weeks; at this point I was like are you kidding me? After they left on day one, I went around and looked at all the windows. They looked really great until you looked up close! The original wood frames we had around all our windows have been chipped or nailed in wrong. They are bumped up or raised and no longer flat. Some of the windows don’t lock that easily as the window frame is uneven. The blinds that I was reassured that would be able to be used again after the project was complete do not even fit anymore! The wood trim at the bottom of the picture windows had to be covered up with cheap looking wood that now needs to be sanded and stained with some sort of finish that is similar to the original wood. Ok, since they were coming back the next day, maybe all this will be fixed? The night before we allowed them to keep their tools in our garage so they could start right away. They continued on the windows for the rest of the day. John then comes in later in the day stating that he didn’t have his ladder to get up to the second floor of the house to finish the windows and that he was so frustrated that he just couldn’t work anymore and would have to leave for the day and come back on Monday. Well, I should have looked at their work progress during the «construction» because the windows were left with gaping gaps around them with bits and pieces of insulation not even in the framing! I couldn’t believe it! So, I’m like ok, they are coming back on Monday. Nothing else was fixed that was mentioned previously, but I was going to wait until it was finished on Monday. Also, the other thing that irritated me about John was the fact that he always had excuses and kept saying «this has never happened before, sorry». Take responsibility for your actions. I have never seen anyone that’s been in a business for this long to not know or anticipate certain job needs or costs! Third day, he is late again. He comes in and asks me if they left the tall ladder in my garage from over the weekend. I said no and he still proceeded to ask to open my garage to look… Well, it wasn’t there! He then made a mention that it must have been stolen from his truck. John then comes in to ask me for half the final payment that would be due at job completion!!! WHY?! I said no, this is taking way to long. He was like «What do you mean this is taking too long?!» I then proceeded to say that as per the contract the job isn’t done! He looked so upset and frustrated! He then went outside and spoke to Ethan. 30 minutes later he comes in and says they are done and that he will call me Tuesday with an update on my windows he still owes me. I waited almost a week and a half with no word from John. I paid for 12 windows with accidental window breakage and nothing! Please do not let John or Windows4Buffalo do your windows as you will only get some of