Ross Imaging Center

Ross Imaging is a great local business run by a talented photographer. They’re a one stop shop for printing and can help out with framing and off the shelf photo books as well. You’ll get much better service here than if you’d gone to the local pharmacy. I have never hired them for video transfer like a previous reviewer, but as a photographer myself I can vouch for the quality of their printing and other services.

Worst and rudest customer service I have ever experienced in my life from a retail store. Went with what I thought would be a relatively simple task — to make a keep sake photo book from recent travel. Had all images in my iPad mini. Mike, who I believe was owner, was astonishingly non helpful and rude. After selecting and burning Images onto cd so could then edit and crop — turns out he didn’t even have the technology to edit and browse!!! Could not even try editing pics with black and white or sepia! After short and rude comments from Mike, I left. Would never do business there again. Turns out Snapfish and other sites have better technology on line as does Walgreens with their photo kiosks. Walgreens on DIXWELL Ave was really friendly and helpful and their technology far superior!

Such a great local print shop. I had to order prints for a show happening two days later and Mike kindly agreed to rush the order for me despite being really busy himself. The art prints (two 12×18’s) we’re super high quality, amazing color/​texture, and done at a reasonable price. Will definitely be back.

The folks at Ross Imaging couldn’t be more friendly or more helpful. They always take the time to be sure your work turns out just right. All work is done in a timely way with email notice

Do not use Ross for video projects! I had hoped that this local place would be my solution for converting all of my family’s home video to DVD without needing to send these precious tapes through the mail and risk damaging or losing them. I decided to try 5 tapes to start. Upon pick up, we were told that the tapes were low quality or in bad condition and therefore the transfers were the best they could manage. When I reviewed the DVDs side by side with the VHS tapes, I was shocked to discover the loss of quality from the conversion. While I know that some loss of quality is natural, there were entirely new artifacts and quality issues that were not present on the original tapes. In one case, the DVD copy was 20 minutes of static with a 30 second blip of video. The corresponding VHS tape played 20 minutes of clear footage. I was also upset to discover that my tapes had not been taken care of properly as they were not rewound, setting them up for damage the next time they’re played. The owner of the company, Mike and his manager Jillian were rude, refused to accept that their transfers were below industry standard and the only solution offered was for me to return the tapes to them for a redo. At this point I had no intention of returning my tapes to a company that doesn’t know the basics of Video 101 (when I mentioned that the tapes weren’t rewound, the response was «Well were you ever going to watch them again?»). After multiple phone calls, they ultimately agreed to refund me for 2 of the 5 tapes. I accepted it because being out $ 60 bucks is better than being out $ 100 and quite frankly I was sick of wasting my time dealing with such uncaring and nasty people.
This company takes advantage of the fact that most people no longer have VHS decks and will not watch their tapes again, nor question the declaration that their original tape was low quality. I work in the industry and can attest that their work is sub par and their attitude toward an unsatisfied customer is flippant and totally unsatisfactory. After being assured by the owner that his company does tons of big business, I asked him if it was really worth letting such an unsatisfied customer out in the world over such a small job. In reply he snapped that I could write a bad review if I so wished, well here it is. Save your money and time, this is a photography shop that should not be dabbling in video.

Being a Photography major at a local art school, I was recommended to come here by a professor to get some color negatives developed.
The place itself is tiny, but what photo store isnt these days? Being a first time customer you get 10% off your purchase which is lovely!
I plan on making many trips back here to get film developed, the staff was wonderful and a pleasure to do business with.