Campus Eye Group

I’ve never had an issue in the past, but today they were running at least an hour behind on appointments. There weren’t even enough chairs in the waiting room and people were standing and in the hall. The examination itself was good and they do a nice job of sanitizing between patients. The optical shop refuses to provide pupillary distance (even for a fee) which you need to order your glasses online, from an online store eg. Warby Parker, which would be much cheaper than buying here even if you don’t have insurance. You can get PD other places and should if interested. They can’t force you to buy here even though there’s pressure for both contacts and glasses. I was always a happy patient prior to today.

If I could I would give NO STARS! The worst experience of my life! This is a poorly run Medicare mill that exists to separate elderly people from their limited savings. I was scheduled for cataract surgery with an upgraded lens to correct my existing eyes issues and never have to wear glasses again. I was given a price per eye not covered by insurance. When I arrived the morning if my procedure I was then told I needed to pay an additional 1600 per eye towards my insurance deductible! So instead of this coating $ 4200 I now was responsible for almost $ 7000 !!! Every person I spoke with in billing, management and administration claimed it wasn’t their Talk about bait and switch! Do not deal with any facility that is affiliated with Dr. Ilan Cohen! They are only interested in stealing your money!
I tried resolving this with their billing person, Danielle, who was incredibly rude and refused to allow me to explain the situation.

I have used Campus Eye Group since 2007 when I had my Lasik surgery performed at their center. I noticed the level of professionalism and courtesy dwindling with the staff at my last 3 appts. I had a yearly eye exam scheduled and when I arrived for my appt the receptionist at the 1^st desk informed me that my insurance does not have vision coverage. No one from the office bothered to call me ahead of time and instead of apologizing to me she defended the fact that they did not call. I will never be returning to Campus Eye Group and my family and friends will not either after listening to my experience.

One comes to expect doctors and specialists to usually be arrogant, uncaring and disrespectful — but Campus Eye group (Dr. Stein in particular) is the worst I’ve ever seen in many years. My mother worked for 38 years as a hospital administrator, and was shocked by how badly I was treated. At my last visit I waited over an hour and a half for Dr. Stein, being told (when I asked) oh, he’s coming soon. Finally I asked to see the office manager, who said «He is in surgery for at least another hour» — then left, very upset. Dr. Mussolini was quite brusque but at least would attempt to see me. I do NOT recommend this facility, as it’s doctors and staff are too busy, and just are incapable or unwilling to treat their patients with dignity and respect.

I received my LASIK here three days ago and I am so happy with the way things turned out. The staff in the LASIK center are the friendliest and most caring people and let me feel at ease the entire time. They answered all of my questions and anticipated questions I might have.
I went for my initial consultation on a Monday and had to wait a little while, but doctors’ offices are always like that. During the first visit, they just use a couple different machines to measure things in your eyes: just have to place your chin on a little stand and then look at a few lights. April is the head of the LASIK department and she’ll go over with you if you are a candidate for Lasik after she reviews the output from the machines that took measurements of your eyes. April is the nicest person ever and you can really tell that she loves her job. I stopped in to visit her after my surgery and she seemed genuinely happy to see me and was excited for me that my LASIK went well.
After your initial visit, you’ll need to schedule another appointment with a doctor because they will be the final say if you are a candidate for LASIK; I got an appointment that Thursday (just 3 days later). During your second visit, they re-​do some measurements if needed, dilate your eyes, and then you have to do the whole seeing-​eye chart to confirm your prescription (don’t worry, the machines on your previous visit took measurement of your prescription in a very advanced way so you don’t have to worry or stress out about if «A or B is better», this is just to confirm the prescription). The doctor (I had Dr. Cohen) will review some things with you and then let you know if your still a candidate. now it’s time to schedule your surgery!
I was able to get my LASIK scheduled for the following Thursday (only 1.5 weeks from my initial consultation). They let you put down a preferred time, but they don’t make their surgery schedules until 2 days before surgery because it depends on what other surgeries they have going on that day. They also call in a prescription for you that you’ll need on the day of the surgery so make sure you get those. On the day of the surgery, they first give you Xanax to help calm you down. I wasn’t really nervous, but it’s standard because they want you nice and relaxed and ready to take a nap afterwards (they suggest at least a 3-​hour nap after the surgery to help the eyes heal). After about 20 minutes, they brought me back, took my glasses off, put numbing drops in my eyes and started the procedure. Dr. Stein is the doctor who performed the surgery and April was there as the technician. Dr. Stein walks you through each step that he is doing and tells you which lights to look at during the procedure. Total time for each eye only felt like about 2 minutes (he counts down for you while the procedure is occurring because let’s be honest, it’s dealing with your eyes and it’s a little freaky but it’s really not that bad and TOTALLY worth it). They do each eye individually and then when it’s all done, they sit you up and he asked me to look at a clock across the room and I could see it clear as day. I couldn’t believe it! Just to put it in perspective, the big «E» that is on eye-charts…I could never even see that before: I was a –6 in both eyes. I got a little emotional because I’ve needed corrective eye wear since I was 8 and am just in amazement of the whole thing. I was feeling a little lightheaded afterwards (but that’s normal for me because I get dehydrated easily and I’m sure the relaxing effects of the Xanax didn’t help), so April kindly took me in the other room and gave me graham crackers and water.
Afterwards, my mom took me home (you need somebody to drive you), and I took a 6-​hour nap. That evening I woke up and could see so clearly. You do need to wear silly safety goggles when you sleep so you don’t accidentally scratch your eye out and they’re not the most comfortable, but I am NOT messing around when it comes to taking care of my eyes. The next day you have a follow-​up appointment for them to make sure that things are healing up correctly. Surprisingly, you can actually drive yourself in! The next day, my vision was at about 90% and they said it’ll get the rest of the way in the next 2 weeks why my eyes still heel. You do need to put in eye drops throughout the day so things get a little blurry when you do that, but that’s normal with eye drops.
If you’ve been wanting to get LASIK and are on the fence about things, I’d say go for it! I hike, rock climb, bike, camp, and do a lot of other active activities and not having to deal with contacts or glasses is going to be amazing. I wore contacts for 20 years and then started having problems with them so I’ve been wearing glasses for the past 1.5 years and have hated every second of it because my depth perception is so thrown off. After having LASIK, my depth perception is basically what it was with contact: PERFECT!

I had really bad experience in this place. I was supposed to get a Lasik eye surgery purchased on a groupon. After 2 exams I was said that I am a candidate and scheduled the surgery day. After waiting for 2 hours for my surgery I was taken into the room where they explained everything about post-​surgery and gave me pain relievers. But, the surgery didn’t take place because the doctor said I would need a prk instead! very unprofessional. Why I had those exams and why 2 doctors said my eyes are perfect for the surgery and why they did not make it at the end-​only they know. i would get my surgery at another place rather than trusting my eyes to this company. The doctor Cohen didn’t even apologize for the inconvenience and pretty much was mean as if it was my fault not his. And to mention, my exams didn’t go perfect as well, I was waiting for about 3 hours they kept sending me back and force and wait, wait, wait. the whole exam should have taken maximum 50 min total, not three hours. Bad experience

Beware of their billing. Added another $ 80 to my bill on top of what was reported to insurance then they claim it was a coding error. I would rather buy my
Next pair of glasses from CVS than go back to this goat rodeo. Avoid at all costs.