I will never be back. Nor recommend them to anyone. I called to verify my insurance twice before arriving to my eye exam. After arriving there after an hour drive I am told they do not accept my insurance. The person that I spoke to over the phone. Casey. Left the room when I called him out on his failure to give me accurate information. This is rediculous. There is no excuse for providing me false information twice. Customer service is sincerely lacking. Then to ask if I just want to go ahead and pay full price for my exam or cancel? Tact… some have it some do not. I rather you pay for my gas wasted due to your incompetence.
Shaun S.
Évaluation du lieu : 1 Hamilton, OH
I always like to start with a positive! The lady at the desk was nice! The place was clean! The Negative! I have been wearing contacts for over 20 years. The eye doctor changed my prescription to a lower one! The contacts did not work! So I went back! I got charged again to refit me for contacts $ 35 bucks! Because I was after my 40 days! And my old contacts!!! I had to take a loss on them, she did say they were sorry! I was told they gave me a discount, the refit should have been $ 65 bucks. Oh, and I was told that they take both my insurances! Filled out the paperwork and when I went to order my contacts. Oh I am sorry, we only take eye med! I fell for it! Good luck if you go there!
Benjamin W.
Évaluation du lieu : 4 Hamilton, OH
I can’t say enough good about Dr. Reffner. I’ve been seeing her for about 3 years now, and she is about the best OD that I have ever dealt with. My eyes have never been happier. That said, this Pearle store is good, but not great. I continue to frequent the store, but end up doing a lot of follow-up. I haven’t had my contacts or glasses come wrong, but slow is a frequent issue. It just depends, but the staff are great, friendly, and helpful, and have given me great guidance over the past 3 years. Definitely a good place to go, but if you’re in a hurry, keep that in mind when placing your glasses or contact order. For what it’s worth, I think their $ 25 insurance on glasses can be a great thing if you’re hard on your glasses. Consider it, because it’s good protection against scratches and breakage.