Bought a new Honda lawnmower several days ago at a great price($ 399) and it started and performed flawlessly until I ran over something sticking out of the ground that I didn’t see, and the mower stopped. I restarted it, but it didn’t sound quite right, so I took it in to this HD to see if it had been damaged.(This particular one has an outdoor equipment repair department, not all do) Much to my surprise, they swapped it out with another new mower and didn’t charge me anything. WOW, what service ! I honestly wasn’t expecting anything like that. This mower was selling like hotcakes and the only 3 left were stacked up about 15 feet off the floor So a forklift was used to get me a new one. Mike in the service department was very helpful, as were Tim, Miguel, Nick, and Dale. Good teamwork by all. I have been a Home Depot customer for almost 20 years and this is a great example why.
Nobuyuki S.
Évaluation du lieu : 4 Manteca, CA
Someone needs to re-arrange this location’s departments. It’s not just that it’s different from any other Home Depot location, but in checking for flooring, it was split with bathroom bits and pieces in-between the two sections. I didn’t mind that it was at the back of the store because that’s like most Lowe’s where I’ve shopped, but separating the products – and not even logically(carpeting, tile, and some laminates to the right, laminates and hardwood to the left, I think) doesn’t make it easy to shop. Prices are typically reasonable but a bit high, and you can save quite a bit by paying attention to weekly deals. Hopefully, you can find what you want before the week is finished. I was asked by an associate if I needed help finding anything, so that was a plus.