Ed’s Plumbing Service

I finally got an invoice. It isn’t really itemized but I guess I might bump them up a star but I’d still avoid hiring them.
These guys are probably best avoided. It took almost a month to get them out to do some fairly major plumbing work. Here I was, willing to spend (and did spend) $ 1000 with them and it was very hard to get them to return my calls and my job kept getting pushed back.
I am also not impressed that, as many times as they were called out to «flush out» clogged pipes, they never suggested checking out the root cause and were all, «Well, its old plumbing.» The tenant got a rotor rooter guy out there the last time the pipes were clogged and he discovered there was an issue.
Furthermore, I paid with my debit card over the phone several weeks ago and have never gotten an itemizied bill. I want to know how they came to that even $ 1000 dollars. I called to see where it was after two weeks and the gentleman I spoke with said he had sent it out and to the correct address, or so he said. He said he would remail it. That was last Wednesday. I still haven’t gotten it.
Also, I believe they damaged some AC ductwork under the house when they were working there but I can’t be sure about that. I suppose an animal could’ve damaged the ductwork.
I struggled whether or not to give them 1 or 2 stars because the runaround on the phone was at least a polite runaround and, presumably, they did a competent job. However, the runaround was still a runaround (it was like they never heard of me before whenever I did get someone on the phone-​they don’t like to answer their phone or return messages), and, even if the job was perfect and they weren’t responsible for damaging the AC ductwork, there is no excuse for customer service that poor.