Ambassador Inn and Suites

Stayed here last year for Basslights and it was absolutely disgusting. We get to our room to the door slightly cracked, all the lights on, ash trays full of cigarettes and the smell of wet gross mold. We went back down and demanded a new room and the staff was just plain rude. Place is just an overall dump

bye felicia. all i gotta say! this place is disgusting! go to the best western plus on operations drive in newport news! that one is the best one in the norfolk area… this one is just filth beyond belief…

Wow! Where do I begin? I get to the hotel and the only person at the front desk is having a conversation about getting his wife a ride to the beauty salon instead of dealing with his customer.
The first thing that I notice was that the lobby was completely empty.
I get up to my room and it smells like a musty gym closet. I had to go and buy some glade candles from Target to make the smell go away. I ordered a non-​smoking room, but apparently, it really doesn’t matter what you reserve, as they will only give you what’s available.
My second night here was better than the first, but that was after I had to buy some Glade candles and incense to get rid of the musty smell in my room.
I came back to my room to see that no one had come in to clean up or make up the beds. I called the front desk and about 30 minutes later, the same person who picked up the phone was up here to clean up my room.
After speaking to her for a minute, she gave me the real deal as to what was going on with this hotel:
1 — it’s under new management. Clearly they have no idea what they are doing.
2 — the staff that’s here are not held accountable for what needs to get done, which leads back to an inexperienced management staff.
I actually felt sorry for her afterwards because she’s a good person trying her best within a deplorable working environment.
This review is my review after two night here, but this shouldn’t be the norm for ANY hotel.