I wish I had read the other review under ET Lawson Contractors to save myself aggravation and time. This company apparently has a communication problem. I spoke with Mertle today explaining I’d like to get a bid on an out of service 18 yr old heat pump for replacement. When also explaining I wouldn’t be there(out of state) but the realtor would and that if we selected ET Lawson we’d like the work to start on our closing date of 1 June, he just said they had plenty of customers now and didn’t want to waste his time. I guess if this company has the luxury of just maintaining the status quo you might want to look elsewhere first. Steer clear of ET Lawson.
Angela M.
Évaluation du lieu : 1 Newport News, VA
I am torn, I hate posting negative comments, the service calls have always been good. They have fixed the issues and more. Getting fuel delivered is always a joke. I should have canceled the contract ages ago when the driver left the gate open and I spent days scouring the neighborhood and local shelters for my pets. I found them thank goodness. I do not see why simple instructions cannot be followed. I just found out that these habitual issues time after time were never addressed or noted. I have ran out of patients in talking to the office, dispatchers and more and lack of concern to strive for excellence in the industry.