I have been working with this company for six weeks. The rep that came to my apt. was not very friendly or talkative. He just walked around. I asked for two quotes, one for a full pack and one for loading only. I received one estimate via email for a full pack a week and a half later after I called the office. The rep said he would do things and not follow through. I have packed most of my apt. now and asked for the second estimate. A week and a half later, the only estimate I’ve received was a copy of the first estimate. I’m moving in a week and am extremely anxious and unhappy with this company. They will not touch base with you. My rep didn’t want to mess with the payment that has been set up with my bank once my furniture is delivered. If you have other options, use them.