Verizon FiOS Hampton

Same horrible Customer Service experience. A billion prompts to get a customer service representative, whom BARELY spoke discernable English; extremely difficult to understand. Tells me her Supervisor is busy with another caller and cannot assist me. Will not transfer me to another representative. Meanwhile, I have little kids crying in the background and was on hold over 56 minutes just trying to get a supervisor. I ended up hanging up on the person and wanted to throw my phone through the wall (but didn’t). In the end, I pay ten more dollars per month for the exact same package I had before the upgrade and then downgrade because I’m still in a contract, except not the same price. Ludicrous

The worst customer service experience I have ever had. I had a bad conversation, on hold for 81 minutes, complained, promised a response within 24 hours… 50 hours later had someone call who said she would respond with an email and did not. Once no response, tweeted about the event and Verizon Twitter responder says will respond next day– and did not. Bad event just got worse. I’m not sure I will ever use Fios again.