Hanover Park Animal Care Center

have been taking my loved ones there forever but lately things are changing in the staff — once we were waiting over 15 mins in room with our baby after nail trim — they were busy talking to check us out
Next visit — our pit who is red flagged not liking animal — we are not feeling as welcome from the front end staff anymore.
is it time to find another vet?

They literally saved my sweet pups life. She came down with kennel cough and a respiratory infection from another vet after her annual shots and they stepped in and went above and beyond to make her comfortable and better. They instinctually knew how to handle her and calmed her down to examine her throughly. She not only was comfortable with the entire staff but despite having a 105.6 fever and being gravely ill gave them thank you kisses. We had several doctors to call and check in on her throughout the week which helped us stay on top of her and bring her in twice for fluids that she desperately needed. If it haven’t been for their compassionate and extraordinary care of our baby we don’t think this last week would have been the same. Thank you to everyone on staff from the bottom of hearts and you have a patient for life.:)

I have been taking my dogs here the last few years and have always had a pleasant experience. When I had to help my husky cross the rainbow bridge a few years ago, they were very supportive. My beagle loves it here!

I went to try this vet out after reading these reviews on Unilocal and I must say I had a very different experience than I expected. While the receptionists were very pleasant and helpful, the vet tech. and the vet were less than satisfactory.
I got an unpleasant feeling when the vet tech walked in the room and suddenly tried selling me on TONS of shots and medications before even looking at my puppy. The vet came in and seemed nice but decided my puppy should have more unnecessary medicine. She gave me deworming medicine and said «Give this to her at night» she didn’t provide information on what the medicine did or if my puppy should have food/​water before or after pills. She didn’t even explain side effects or what to do if my puppy became ill. I was charged an incredulous amount for the medicine (not even knowing why I had it) and only shown the bill after I paid. No one explained the reasoning or cost of anything. When I questioned the vet tech about it she was extremely rude and wouldn’t explain anything, she just told the receptionist to refund me and didn’t say a word to me when she walked out of the room.
Very unprofessional service. They didn’t care about me or my dog, they just wanted to sell me on medicine. It’s hard to fine genuine, caring vets nowadays. Do not bring your animals here unless you’re ok with people who care more about raking in money than they care about your animals.

We started using this vet for our pup after a family member had recommended it to us. I’ve tried my best to like going here since they rave about their experience but I’ve been disappointed for every visit I’ve brought my dog in for (~6x).
My first compliant is the amount of time you are forced to wait in the lobby and then in the actual room… multiple times have i waited 45 min + from the time our «appointment» was. To quote the great Jerry Seinfeld, «See, you know how to take the reservation, you just don’t know how to hold the reservation and that’s really the most important part of the reservation, the holding. Anybody can just take them.»
Secondly, we brought our dog in for a ripped nail from her horsing around and they jumped straight to conclusion that it may be cancer and wanted to do expensive tests instead of treating it as a simple injury… kind of put me off especially because the costs associated with all these additional treatments.
Lastly, we also use the vet as a kennel for when we travel and it always seems that they don’t give enough attention to the dogs in terms of being brought out for their «business». Every time we bring her home her blanket is drenched in urine… she is a smaller dog but I feel that since they know she has a smaller bladder that they would be more attentive to bringing her out more often. PLUS on our last visit she came back home with a tick behind her ear… not happy at all. Won’t be going back.

LOVE LOVE LOVE this vet. It’s so refreshing to go to a vet where the doctors and the staff share the same love for the animals as you do. My dog, is basically my child and I’m very particular in where I bring him; so he receives the best care around! Having brought my dog to a vet in Streamwood recently, and had the worst experiences there, I was crossing my fingers this would work out!
Dr. Rodriguez was the absolute best! So informative. You can really trust and feel her love for not just all animals, but yours when you’re in the room. Some vets are all about their way or no way, and makes it impossible to walk out of their organization without spending hundreds of dollars. This place was not the case. You were given options; which was refreshing.
Their prices are also reasonable. I left spending what I thought was good prices for the services I received.
I live so close which is a plus, and they’re open 7 days a week!
So happy to have found a vet with such lovely staff that make you feel like your pet is in the right and the very best hands!

Not sure where to begin…
My senior cat Anya was acting strangely, eating less, vomiting and not using her litter box much.
I had been taking her to the Morton Grove Animal Hospital less than a year ago for the same symptoms and they dismissed it as anxiety from my move… So I became desperate to find a good vet to take her to. I had recently moved to Mount Prospect, and the old vet in Morton Grove would have just told me it was anxiety again. My friend recommended them highly because they work with the animal shelter she was fostering dogs for, so I wanted nothing but the best care. Little did I know it would cost me.
I arrived at Hanover Park on Wednesday July 2^nd, where the vet gave her a physical exam and recommended a shot for the vomiting and a blood draw. $ 186.25 later… she called me Thursday night right away to say because my cat was highly stressed during the visit, the blood results were askew, possibly not accurate, so I should come back Saturday morning to get a redraw «at no cost.» The initial findings were possibly cancer and anemia.
Saturday morning I went back with my boyfriend, and the new doctor had not been informed that the previous vet had said the blood draw wouldnt cost anything. She eventually said ok, but it was like pulling teeth. They did xrays and found my cat was constipated, beginning stages of renal failure and she had a minor bladder infection that would require antibiotics. The also needed to perform an enema to release the backed up poop in her system and hold her until 2pm. The initial estimate was $ 318.75, I ended up only being able to pay $ 200, but they didnt even want to set up a payment plan!!! They werent willing to work with me and the nurse said she had to keep my credit card on file in case I hadnt paid in full within 2 weeks!!! They offer you that CareCredit Card, but the nurse didnt really sound convinced it was a good idea, like she wasn’t buying her own kool-​aid. Probably cause they dont get the money all at once.
Anyways, my cat ended up needing to stay overnight for a second enema, because the first one didnt work. I was ok with it so they held her until Sunday morning when my boyfriend could pick her up.
They barely gave my boyfriend info on what to do regarding her meds and food she was supposed to start. I had a long conversation with the doctor Sunday night, which could have been saved if she had just relayed it to my boyfriend.
I went in today Wednesday July 9^th, to pay the remaining balance on my bill which included the second enema! I’m sorry but its not mine or my cats fault that the first one didnt work. Taking $ 23 off doesn’t hurt them, they were already charging me almost 400! If you had compassion for the well being of animals and their owners, you would take just that off, but nope! The manager said she wouldn’t budge on it. So I but the bullet and paid for my remaining balance of $ 103.75, plus $ 48.33 for the second enema and antibiotics totaling $ 152.08. Not to mention I had to buy special food for her, a 7lb bag of Royal Canin Renal LP, recommended because the taste wiuld be good for my cat because she is a picky eater. So another $ 33.80.
Tired of seeing dollar signs? Yeah me too.
And they have the nerve to ask me to come back on July 22^nd for another blood work and check up. I understand why, but traveling back and forth as much as I have and for putting in nearly $ 600 for all this it should be free. But nope, its gonna be another $ 180 probably.
Oh but they gave her two baths for free because she had pooped all over herself after the enemas. Again, I fail to see how thats mine or my cats fault. Poor thing is probably just happy to be home and on the mend.
If you want to save money, dont come here! Especially if you live further away. They solved the problem, so I cant discredit that they did a good job, but for the shitty attitudes and over charging, thats why I only gave 2 stars.

Meh.
Someone in my family is a vet so unless its an emergency I try not to take my boxer anywhere else. But, being they work about 3 hours away, and my boxer was really sick, I had to find somewhere closer. I was referred to this vet by another vet that wasn’t able to get us in right away.
First Impressions: This place is SUPER clean and modern looking. It makes me feel good knowing I am bringing my dog to a clean and sterile place. It put me at ease walking in and seeing how clean they keep the place. The staff is very friendly. All of the vets are very knowledgeable and SEEM to generally care about your furry friend.
So why the 3 stars? After finding nothing out and running more tests the vet bills began to rack up. I decided to take my boxer to my family member instead after finding out there wasn’t anything life threatening going on. After I had told them that and went to pick up my dog, they would give me absolutely NO advice. The vet kept insisting that its not her dog anymore, she has no say in anything. So, so much for acting like they genuinely care about my dog. Once they weren’t getting any money, they did not want to give me any help. Not even answering a question I had for them. Hmmf, this was disheartening.
They did end up calling a couple days later to see how my pup was doing, which lightened the blow a little bit.
After having other vets look at our bills from this animal hospital, a couple of them said we were overcharged for many of the procedures. Bummer.
Overall, if you have money to spend (and aren’t a broke college student like me) and need a vet in emergency, this is a good clean place to go with nice people. I just don’t appreciate the way I was treated after deciding to go with a cheaper route.

I found this place after accidentally taking a wrong turn to pick up some carryout. It’s located right near the Hanover Park train station, and the place looks brand new and well taken care of.
I have taken my two cats there 3 – 4 times for vaccinations and to board them when I had to make an emergency trip. The veterinarians and technicians there are wonderful and are prompt to their appointments. Dr. Rodriguez is very thorough in her assessments and is very kind, both to my cats and to my boyfriend and I. I can tell she has passion for her work.
There’s a black and white cat that «lives» at the receptionist’s desk who is very friendly and an adorable accessory to the center. She always greets me when I approach her.
edit: After moving away, I realize how much I miss this place. The staff is very kind and seem happy to be at work. The exams rooms are comfortable and sound-​proofed a bit so noises don’t echo and spook the animals. I wish we had a center like this nearby.

We have taken our Boxer, Sadie, here for 3 years. She has seen every single doctor, some multiple times (including Dr. Rodriguez). Sadie and we love each doctor– they are all thorough and caring. We rarely wait more than a couple minutes to see a vet, and on numerous occasions we’ve been able to get a same-​day appointment.
Sadie has had two surgeries at Hanover Park and we trust them with her life. When it comes to billing, they give you options of what is «necessary» vs. «optional» and explain everything. I do think it is on the pricey end, but as I said you can forego «optional» things, and I am willing to pay what it takes to have healthcare for our dog that I absolutely trust.

I have been going to this practice for a couple of years now and have had several disheartening experiences. Dr. Rodriguez tends to avoid giving straightfoward information. Our dog had lymphoma which eventually, after several hundred dollars worth of unnessary tests he was diagnosed with. The specialist we ended up with indicated it should have been the first assumption given his presenting symptoms. We had an established relationship with this vet and continued even though it was concerning that we spent so much extra money and put our dog through so much he didn’t need to go through. Then our cat was diagnosed with a chronic illness. We had to order special medicine, which came in but we didn’t have a chance to pick up. In that time the cat deteriorated and had to be put to sleep. As we were paying for the cremation and euthanation the medicine was on the bill, because it had been formulated for our cat. The practice will not refund us the cost of the medicine we will never use even though we spent thousands of dollars with this practice. They have no obligation according to the administrator to the costumer and «52 dollars is a lot of money to the practice». Don’t go to this vet if you want straight forward information and good business practices. I won’t ever return. There are several vets on staff that are lovely to work with but the business practices of the vet are terrible.

I cannot imagine how anyone gives this place less than 5 stars! We must live in the most picky area of the world because these people are amazing. Everyone is friendly and willing to help with anything. They apologize when they run out of our dog’s type of food and call us as soon as it comes in. They offer to carry it out to my car. As for the vets and support staff, all are very friendly and explain exactly what is going on and how my dog’s health is doing. She was hospitalized there for a stomach condition and they called us each night to let us know how things were going. I can’t say enough good things about HP Animal Clinic.

I have been going to Dr. Rodriguez for years… long before she opened her current boarding/​clinic. Because her practice has expanded, she has had to take on other vets… after some bad experiences, I will ONLY see Dr. Rodriguez for veterinary care. Unlike other reviewers, if I request Dr. R. that is who I see. I’ve not had a switcheroo at the last minute. The staff seems very caring and my dog is extremely well-​behaved when he must have a procedure, leading me to believe that they treat him with care.
My dog loves boarding here when we go on vacation. I also sign my dog up for playtime when we board, which is awesome. When investigating boarding facilities in DuPage County I had several that would not give me a tour… that’s a big Red Flag! Hanover Park Animal Care Center was happy to lead me through the entire facility. We’ve even had to board our dog when he needed medication, and they were happy to give him his daily doses.
I’m a worrier by nature, but I feel fine boarding my dog here.

Dr. Rodriguez was my cats vet for years when she was in a small office not far from her location now. She is an excellent vet. Good luck making an appointment with her now in the new facility.
Being a fan of Dr. Rodriguez, I started to go to the larger facility when she moved — boy was I sorry. The service really changed when they moved to this new location — you now have to wait for the vet for at least 30 minutes (they put you in a room, so you think the vet is coming, unfortunately it’s the waiting game in there) and when you call for an appointment you don’t always get the vet you want — especially when the desk people screw up your appointment several times, which happened to me often. And they are VERY RUDE!!!
After going there for another year I decided to switch vets, as within that year I saw Dr. Rodriguez only once — and I specified asking for her every time when making an appointment. (The other vets consistently misdiagnosed my pets.)
Dr. Rodriguez I wish you would’ve stayed in your smaller practice. The service was a lot better, your old office staff was extremely nice (these people are now never seen in the facility), and your prices were A LOT more reasonable.

What an absolutely amazing Veterinarian. Dr Rodriguez was such a pleasant doctor to work with. She explains every single detail to a «t» if you are unsure of anything.
I made my first puppy purchase so you could call me a newbie at owning pets. I came to another Vet but was highly disappointed so I did my research to look for another reputable Veterinarian. My pup had a slight issue with her eye since she had scratched her cornea and it grew to be a really ulcer. It grew beyond what was expected so she had to get her one eye removed :(Dr. Rodriguez was so supportive as well as recommended me to a great eye specialist. Yes, anything health related to pets always burn a BIG hole in any pet lover’s wallet. She was so generous that she could see the financial burden it was causing me that she would sometimes only charge me half price and even didn’t charge me for some services!
After our first puppy, my BF brought his dog here for regular Vet check-​ups as well. I’m very pleased to experience my first vet encounter with her. She takes very good care of your pets!

*Sigh*
Where to begin with this one…
We first started going to Hanover Park Animal Clinic when my puppy (1 year old Cavapoo) got pregnant by my King Charles Cavalier. yes it was an accident.haha.aren’t they all.
Let me back up. we noticed that my Cavapoo was gaining weight at an alarming rate. Her belly normally is about 5 inches from the ground because she is so small a long, but within a month her belly was literally dragging on the ground. it almost seemed as she would scoot along the floor. it was rather cute and funny to watch her walk around the house but there was no way she was just gaining weight from eating too much because we regulated the amount of food they got each day. So we brought her in and saw one of the vets, (I won’t name her) and she felt around her belly and listened to it and even took X-Ray’s and told us she is just gaining weight and to put her on a strict diet. I was baffled and floored that she thought my dog was just eating too much. something wasn’t right and Oh! Boy! Was I right!
Two weeks later my Cavapoo gave birth to 5 puppies!!! So the next morning we boxed up mama and her babies and took them right back to the vet and showed her that she wasn’t just overweight! She was speechless and couldn’t believe it. I think it’s time to go back to Veterinarian school. that’s the last time I took any of my dogs to see her.
The only reason I gave this place 2 stars was because I changed my vet for my Cocker Spaniel who needed surgery to remove her eye due to Glaucoma and the new vet I see is so helpful and reassuring. I was a mess and was against going forward with this drastic procedure but she really counseled me on it and made me feel so much better about it, and I’m glad I did. Now my little girl is more active and doesn’t suffer from the pain anymore. :)

With gas prices rising and pet cost going up, I decided I needed a vet closer to home for Bishop. I did a lot of research on the net to find this haven for my puppy. I have yet to take him to see the vet here but stopped by to take a tour of the place and I was definitely impressed.
The facility is new and clean. It was during the day so there were not too many pets. The staff was VERY nice as she took me all around the facility. I got to see the boarding and isolation areas which were very clean. I took a peak into the surgery room which was very nicely layed out. I couldn’t go in since they were performing surgery. Overall the place was clean. My only gripe was that it is very close to a train station and the play area for the dogs during daycare is within 50 yards of so of the tracks. Not that the dogs can get out, but the sound of the trains will be defening.
I look forward to working with the hospital and meeting the vets. I hope they are as nice as the vets in Wheaton Animal Hospital. For now, Ill give them a ⁵⁄₅ rating on first impression.

When I first moved to this area I despaired of finding a vet I liked as much as my last one, but somehow I lucked out in coming here. They are super nice and obviously care about animals very much.
They see both cats and dogs, but it’s a fairly small place so you’re never stuck waiting with tons of other animals that might agitiate your pet, maybe one other person at most is waiting.