Element Arundel Mills

Stayed here for 2 nights and the cost did not match what we got. First morning, cook not working so only muffins for breakfast. Bathroom smelt like a sewer. We’re told someone would check it. No one did. Was gone from 11 am until 8 pm, no one cleaned our room. Phone didn’t work, no one fixed. Not a good experience at all. Only good thing was that the shuttle was on time at 6:30am to take us to the airport and the heck out of there.

Okay…
As for the stay. It was nice. Room was spacious enough. Bathrooms clean and a lovely waterfall shower.
The staff was nice and catered to our needs.
Breakfast was late or non existent. On Saturday, there was no breakfast. On Sunday there was breakfast sandwiches. They were fine, just not what was supposed to be on offer.
With so many choices to stay at, at this location, I do not think I would choose to stay here again.

The room is nice especially when you order a 2 queen bed room the shower will actually have a glass door to close. They have everything in the room. However, when I came for breakfast a shuttle bus driver said no cooks showed up today. So he had to do their jobs. There was no breakfast food literally except bagels, cereal, toast, and a bologna sandwich. I also wish they had an outdoor swimming pool. The pool is small.
And they are pet friendly !
Tip/​make sure you get there early food is gone very quickly. The big hippos were staying there till closing.

So pretty nice looking hotel excpet for our room has no shower curtain so showering was very difficult and water got all over the place, pull out bed extremely filthy with no sheets and when we called and asked for sheets we got one measly blanket, one remote for two tvs, couch has stains, and the fire lights started flasing out of no where at around 9 am call front desk to say what the heck is going on tell us oh it’s just a drill like ok how about let your guests know, the pool is very small too and opens at 5pm on weekdays they don’t turn the heaters on until it opens so you either have a cold swim before dinner or wait until later for it ti warm up, and the little stove top in our room is glass and the corner is cracked pretty bad

My husband is an SPG gold member and this has to be the worst SPG stay. I’ll start with the good things:
–breakfast
–location (close to lots of restaurants and shopping)

That’s about it. Looks can be deceiving but the devil is in the details. If you look past all the fluff, what you have here is an upgraded motel 6.
Cons:
–In need of major upgrading. Furniture had stains all over it, paint peeling, mold in bathroom, smells stuffy and the list goes on. Upon check-​in, I had to call the front desk to bring new sheets because there were stains on the «newly cleaned sheets.» Disgusting!
–Rude staff. Housekeeping is a joke! Room still dirty despite the «cleaning» Had to call almost every night to request additional towels! They are very stingy with them for some crazy reason.
–You can hear everything.
Our trip was split between the Aloft next door and element and I would definitely stay at the Aloft. Rooms were clean and the staff were professional. Would not recommend this hotel.

Nice hotel HOWEVER I didn’t have the best experience. Do not book online — I booked online only to get here and see the type of room I booked was not available. Their computer system is not in «real time». After a while of complaining — they gave me someone’s else’s suite (which was what I booked). The bathroom in my suite smelled of sewage. Also, they have only person at the desk often who is responsible for checking the guests in as well as answering the phones (took about 30 mins to get all checked in). Fast forward to the lifeguard on duty — very angry and no customer service — very rude. Good price for the suite — just wish the staff and process was better.

I am so pleased with the experience I have had at Element. I am very familiar with the Starwood chain and have been staying at the Westin, W, and Aloft brand hotels for many years now. I originally booked at the Aloft, but I’m glad that I switched to the Element (by Westin) [In the same building].
This hotel has the best courtesy of the business and extended stay hotels I have experienced. I think one of the things that you get from an extended stay in a hotel is that you get to see how consistent the courtesy, cleanliness, and clientele can be in the location.
Check out the Element Arundel Mills website for the sales pitch and believe what you see and read. They have given me nothing but good, welcoming feelings and a better-​than-​home feel. From the delicious, fresh, and healthy breakfast every morning, to the reception and hors d’oeuvres in the early evening… the warm and friendly front desk staff, to the understanding housekeeping and engineering staff… I have been so pleased and satisfied that I am thanking the lucky stars that I made the choice to stay here.
Best Parts:
— Westin Bed and Shower (including spa toiletries) are awesome. I am probably going to buy a Westin Mattress after this experience (if not a W Hotels one)
— The lobby coffee was well made and the tea is premium — all complimentary, a nice touch for long business or study nights with red eyes and sleepy heads /​/​if not into that, there’s water that is fruit infused available 24 hours. Fancy!
— Modern, Fresh décor and tech is all new, including the appliances
— Low noise, good location to the Arundel Mills, convenient shuttle service with long hours
— and again, all the kudos for courtesy and service…
Pleased and Delighted! You have to give this hotel a try!

Our room was beautiful, and the bed was super comfy. Breakfast was included, and it was pretty good too. We had 1 towel in our room. We had to call down 3 times before we finally got towels. It’s conveniently located near the mall and there’s a free shuttle. There’s also a Safeway up the road. I enjoy cooking, so it was nice that I was able to cook some of our meals.

Scored a great deal here on Hotwire for a mini break on my own. On arrival in my room, I discovered that my tv was not working with intermittent picture and a faulty remote. Called the front desk and within minutes a maintenance guy was there to try to troubleshoot. He quickly decided it was broken and went to get me a new tv and a new remote. Great service. Room was very comfy but given pet friendly policy if you have pet allergies like I do that would be why I gave it 4 stars not 5. Had to take extra allergy pill. Furniture is human scale, sleek but sturdy. Feels line a friend’s guest apartment. Breakfast was substantial and regularly replenished. And my prius got a special parking space reserved for hybrids! I would definitely come back, although wonder if they offer pet free rooms like some hotels have smoke free ones.

I love this hotel, it has always been clean and tidy. The staff is typically kind (I have ran into a few not so happy people) my only complaint would be the locks throughout the hotel, each time I’ve been I’ve have issues. I went to walk my dog outside and got locked out of the access door, your room key is suppose to let you unlock it but it wouldn’t open, so I went around and found another door. That door opened and I went to the stair well, I went up to the 5^th floor with my dog and couldn’t access the hallway to get to my room, I went down to the 4^th floor and tried that hallway and it let me in… So I went to elevator and went back up to the 5^th floor and to my door… At check out I asked about that issue and let them know I thought there may be a glitch… I got an eye roll and was told I must not know how to use the key… Well alrighty then…

This hotel is pretty nice and almost an upscale type setup without the upscale pricing. The continental breakfast is pretty good, the shower is AWESOME, full fridge, stove top, microwave, dishwasher & much more. This is totally a place you could use for an extended stay because of the setup. The gym is nice and the pool area is it bad either.

Pet friendly and overall nice place.

Booked this hotel for my boss who was coming in on a late flight from a business trip. I had reserved the room on my card and then he was going to provide his credit card for incidentals. Lady at the front desk said that can’t be done while many others there said it could. They ended up charging a fee that was to be credited back in 2 to 3 business days. Took ONE MONTH!!! I kid you not! The amount was small, but still annoying just the same. Left messages and didn’t get a call back. Had to «chase» the managers down. Then they ended up crediting back the wrong card (which he was informed could not be used). Then why take it? I have never had such an inconvenience with a hotel booking/​credit. There are too many hotels in this area to cause such a complication. Yes, there were many apologies, but not a place I will consider again anytime soon…

This hotel is amazing!
I booked this hotel on
for 6 nights.
It was $ 99. The room was very clean.
Bathroom is huge with a big shower, very nice and modern. Has a kitchenette with full refrigerator, dishwasher, stove top, microwave, lots of cabinet space, plates, bowls and they even have pots, pans and silverware to use. It had a big closet, desk with chair and tv, two other backless chairs, and more space for storage on the side of the desk.
The room I reserved had 2 queen beds. Very comfortable and clean.
The room also had a couch.
They have free breakfast in the mornings and free dinner on weekdays. We didn’t have any of the free dinner because we had dinner most nights with family.
The breakfast was pretty good, there is room for improvement.
The hotel also has an indoor heated pool, fitness room and laundry room.
All of those were good :) heated pool was lovely.
The attendant, Andrew at the pool was very nice and friendly.
The staff at the front desk were very nice.
I guess the only downside was that they had some system rigged up to the tv and we couldn’t get the Playstation connected.
They have a wooden cover on the tv so you can’t hook anything up to it directly.
I would definitely stay again! :)

Very clean, and very modern hotel. We stayed here to go to Maryland Live! And definitely made a great decision. We did stay in a suite, and we given government rate for my husbands active duty military status.
The room was spacious, and had a huge shower with concrete (that I LOVED) and a waterfall shower head and glass doors. I loved that the bathroom didn’t fog up when someone was showering — I was able to do my makeup and hair even while my husband was taking a steaming hot shower! Why aren’t more hotels doing that? There was plenty of counter space in the kitchenette, with stovetop, dishwasher, full size fridge. It even came with basic kitchen set up of silverware, a large knife, a few pots and pans, plates, etc.
The fitness room is spacious and has a good amount of equipment for a hotel. Kind of weird, the hotel pool is indoors and tiny. Like what’s the point? You can’t get sun, and you can’t exercise, which would be the only two reasons, I would want to go. When we stopped by, it was overflowing with kids anyways. No thanks!
The hotel had a 24 hour shuttle that runs to the casino/​mall which was super convenient! We parked our truck Friday morning and didn’t get back in until Sunday morning when we checked out.
The ONLY reason we didn’t give a full 5 stars is because front desk service was hit or miss. There was a VERY friendly guy that worked evenings and he was super nice and super helpful on multiple occasions. But the ladies were disinterested and edging on the verge of being rude. Also, since we were told the shuttle ran 24 hours, we called around 4:30am to get picked up and no answer from the front desk. Several times. We ended up grabbing a cab, cause it was late and we were tired… when we got to the hotel, there was the front desk lady, talking to a guy and had HEADPHONES in her ears! No wonder she couldn’t hear the phone ringing to order the shuttle…
Despite that, we loved our stay, and would definitely go back! Anyone going to the casino should consider staying here.

The hotel itself is adequate, but the airport shuttle is unreliable. When I checked-​in, the front desk told me that it runs on the half hour sharp. When I checked out right before 8 am, the shuttle wasn’t there, I waited around for 15 minutes and then just had to pay $ 16 for an über so I wouldn’t miss my flight. At 8:05, I asked the desk where the shuttle was, and the woman was told by the driver «I’m 5 minutes away» which was not the case.
Unacceptable for hotel right by a major airport.

Pros–
Great style, spacious rooms and friendly staff.
Free food in the mornings and evenings.
Bathrooms and showers are awesome!
Customer service is competent and friendly.
Décor and spacious living lend to a therapeutic, creative environment.
Very adequate fitness facility
Beds are very comfortable and clean
Food is very good. Better than any other continental breakfast I’ve had.
Attached bar has good food and reasonable prices for a hotel near a casino.
Room floors are incredibly comfortable on bare feet. Though half the room is uncarpeted, the texture prevents freezing feet in the morning.
Large, wide room windows.
Color scheme is excellent.
Staff members are very human; Polite, honest and friendly. Staff will bend over backwards for your needs. They represent the hotel extremely well without being corporate zombies.
Cons–
Time for some new furniture. The wear and tear on many furnishings shows and significantly takes away from the ambiance. Management should get on top of this. Carpets in rooms have seen better days.
Children take some interesting liberties with the business computers and fitness center. Parents? Nowhere to be found. Employees should take a more active role in preventing children from running amok. Lack of front area staff prevents on-​shift personnel from addressing this.
Front counter lacks staffing at peak hours.
Some of the people attending the evening meal in the lobby could easily be mistaken for homeless people. There was a 400lb man in gym shorts and a white undershirt with holes and gravy stains covering it, wearing flip-​flops. I’m convinced this was a legitimate guest, and feel somewhat uncomfortable with my honesty, but I think there should be a dress code for lobby loitering and eating when food is served publicly.
The internet is extremely slow compared to many similar hotels I’ve frequented.

Where to begin…
First of all, I stayed at this hotel twice, once for 37 days and once for 4 days. I think doing a pros an cons will be easiest.
Pros:
–When I came for 37 days, they upgraded my room for free so I was in a king suite. That was awesome! At first…
–They have a cocktail hour thing where they give out free beer and finger foods.
–Free coffee in the lobby every morning with to go cups.
–Parking was never an issue.
–On the surface, it seems like a really up scale, modern, hipster-​esque hotel.
-$ 10 in free play at the casino every day and shuttle service to it.
Cons (this list is wayyy longer):
–This place is REALLY dirty. Housekeeping is a joke, all of the furniture is stained and the kitchenettes don’t really get cleaned.
–Kitchenette is a random hodgepodge of dishes and utensils that are really beat up.
–There was a really bad smell coming out of the drain in the bathroom, like raw sewage. I took to pouring mouth wash down the drain to deal with the smell.
–The WIFI sucked… once it kicked me off, telling me that my computer was «abusing the connection OR had malware on it (WTF)» When I told the woman at the desk (I don’t remember her name but she was Asian and was VERY VERY rude both times I stayed at this hotel) she said that this had happened before, that they couldn’t do anything about it and I needed to call APPLE to fix it. That was seriously the dumbest thing I have EVER heard someone say to someone else as an excuse.
–When I told another employee about her rudeness and dumb comment his response was «well she had to tell you something to get you to go away» REALLY???
–The shower leaked, soaking the floor with water. The bathroom was also filthy and there was a LOT of wear and tear on the counters and walls.
–The second time I stayed there, I was told that I couldn’t take my drink back to my room (the bar is across the courtyard at Aloft) because of some sort of new regulation. It was total crap. My colleague was served wine in a mason jar… the «executives» at the bar got wine glasses.
–The first time I stayed there the bartenders were really friendly and nice and they were attentive. The second time the bartenders were snobby, slow and unless you made it clear you were there on business and using your expense account they would ignore you.
–The free beer is great… when the attendant for it is actually there and not BS’ing with the kitchen staff. The finger food is hit or miss. They serve a «meatless» crab cake that tastes like socks.
I will not be back. Not worth money. Try not to look to close at anything in the rooms.

This was the worst hotel I have ever stayed in.
Customer service was non existent. We arrived at one PM, were ignored by the girl at the front desk while she talked on the fine for five minutes, then were summarily dismissed with a «check in isn’t until 3 o’clock.»
There was no offer to check our bags, no offer to pre register us, nothing… She just went back to her phone call.
When we asked to speak to her supervisor she called somewhere and then told us that he was in a meeting and that there was no one we could speak to.
If I hadn’t prepaid for the room I wouldn’t have checked in at all.
DO NOT STAY HERE.

Absolutely the best hotel experience I have had. I said at the Element for the whole month of July and couldn’t be happier with my experience.
When it comes to customer service this hotel is above and beyond the competition. For a month I was greeted by name not only by the front desk, managers, but also housekeeping. This happened every day entering and leaving the building no matter who was working.
Also the great thing about the Elements is they offer free breakfast every day of the week and offer dinner four nights a week. Every Thursday they have a BBQ cookout. They also have free WiFi, but the password changes every Monday at midnight.
The gym is small, but rarely used, so the equipment is typically free to use except the treadmills. The hotel also has an indoor pool.
The Element is also connect to the Aloft Hotel, which has a full bar and food menu. The hotel is very military friendly.