Lowe’s of Hanover

called for sump pump and i invested 30 minutes tracking it down to 6 in the hanover lowes .i talked to the department who did not find them and never called me back as planed. poor business !!!

So somebody in my house calls the store up and asks them to hold something since their is only one left and they say sure so I make the drive all the way up to Hanover. I get their about 45 minutes after the call was placed and walk back to the department that was supposed to hold it and am greeted by a man who has no idea what I’m talking about so I looked on the shelf and their it sat. Okay fine I can get over being lied to since at least what I came for was still their and the man seemed friendly enough but what happened next I can’t get over.
I make my way to the front check out and put the product on the counter and silence… No how are you, no hi, she didn’t even look at me it’s like she tried her hardest not to acknowledge me at all. She barely mumbles the total it cost. I hand her my money and she then proceeds to screw that up by putting in that I gave her exact change when I didn’t. So what do you think she did? Rescan it? Nope she pulls out her cellphone and uses the calculator on it to give me my change then hands me the money and says nothing. If it wasn’t for me saying «have a good day» nothing would have been said the whole time. It’s not the fact that she didn’t say hi or anything that bothered me it’s the fact she went out of her way to avoid looking at me and saying anything that made the whole thing just flat out uncomfortable.
I have been going to the Lowe’s in Westminster, MD for years and never once had an experience the one I had at this location