These guys are always busy. They are willing to go above and beyond with large items that most shippers don’t like to bother with. The gentleman who helped me even helped get the item out of the car. I shipped a large antique drill press that weighted at least 70 pounds. The shipping was very reasonable compared to other quotes I have relieved. The other workers at the front desk are very efficient and knowledgable. The tall one is all business but very good. I hope to use them in the future for my next shipping adventure.