The Palisades

I really liked living here. It’s definitely on the pricey side but you get a pretty nice unit and plenty of amenities. The problem I had is when it came time to move out. They charged a $ 370 «redecorating» fee. There’s not even a single scratch or mark in my unit and they won’t explain what that charge is for other than referring me back to the lease. What a joke. Avoid this place if you appreciate not being nickel-​and-​dimed at move out.

I have given Southern Management the business of providing my lodging since 2009. Originally in Baltimore, but have been in Hanover since 2012. I’ve read the other reviews and completely disagree! The apartments are gorgeous; all the appliances are stainless steel, spacious walk-​in showers, beautiful cabinetry and awesome balconies. The utilities are all included which makes it very convenient at the beginning of each month to just pay one price… and yes, it’s ABSOLUTELY worth it. The pool is on the small size for the size of the community, but there is hardly anyone ever in it. The underground garage was a huge selling point for me and continues to be with all the winter weather. The installed security here is unmatched. You need a garage pass to get into the garage and then a key fob to get into the building from there. I’ve never had anyone walk through the front door to come see me (they have to be let in by the concierge) without getting a call first from the front desk. The gym is actually state of the art. Most folks will never need a gym membership… our gym is that great. The veranda is gorgeous. It’s very well kept in the summertime and a lovely place to just relax.
The management and staff: they would give you the shirt off their backs to make you a happy customer. The property manager is one of the kindest people I’ve ever even met, I would follow her to any community she manages.
Keep in mind reading these reviews that the management and community managers cannot help the behaviors of its residents. Yes, I’ve seen and met some pretty ridiculous, inappropriate, rude people who live here, but I’ve come to see that’s pretty standard for Arundel Mills. It is not an accurate reflection whatsoever on the community! Given the option, I would choose The Palisades every day and twice on Sunday.

I have been living at the palisades for a year and I have no complaint. This place is truly luxury living. They are pets and kids friendly. I don’t own any pets but do noticed that they offer doggy poop bag. They recognize major holidays and offer breakfast in the lobby. On Halloween, birthday and Christmas all kids get a goody bags. I get access to free wifi, computers, fax, printers, gym, tea, coffee, pool, outdoor grill, yard and a lounge. The staff are friendly. Maintenance staff comes within 12 hours of call. My husband and I love the indoor parking garage that are free of charge. We do paid a little more than most of our friends for a two bedroom but it is worth every penny. Our two bedroom have walk-​in closets and full bath. Utilities are included in the rent so it reduces the hassle of paying bills every month. After our one year contract, we don’t have to resign and still pay the same amount in rent.

I have lived at the Palisades for a year and have not been satisfied with this «luxury» building. I was misled from day 1. The water fountain which was supposed to be the main attraction of the front of the building never appeared; the garage door is broken and open to anyone each and every time it rains. There is now a security guard that’s only good for telling residents to move their cars and placing tow stickers on resident’s car windows. Now let’s commence to the front entrance of this «luxury» building… Concierge has an employee named Deanna who is very unprofessional and rude. I’m not sure how she has existed on the front desk as long as she has. (That’s when I really started to question the professionalism of upper management). Now as I do not promote violence, I was not surprised when I was told that Deanna was recently punched in the face by a resident, yes a resident hit the front desk employee in the face while other residents looked on. During my year here, there have been many unruly parties in the lounge that have ended in fist fights, bloodshed, and ambulances being called to transport people to the hospital and/​or jail. At one point there were «lifestyle» parties being held in the lounge. Once I was educated on what a «lifestyle» party entailed, it was very disturbing. The common areas are not always clean. I have witnessed vomit in the 2^nd floor restroom, dog poop in the main and freight elevators and throughout the garage (Oh I forgot, 2 dog owners walk their dogs inside of the garage in the winter so beware when stepping out of your car, you may step in dog poop); various trash is being thrown around the building and left visible for days. When I complained about the cleanliness of the bldg, a staff member informed me that maintenance do not clean over the weekend. Management just recently thought to put trashcans in the garage, how convenient. Recently there was a family reunion held at the property (yes someone held there family reunion in the building), they took over the lounge, random people were walking all around the building, utilizing 2 of the outside grills, frying chicken in a deep fryer spilling cooking oil on the patio, and 30 kids were swimming in the resident pool; BTW– On off season, the pool will not be cleaned nor covered, so prepare to look at a green swamp from your apt windows if you are facing the pool, that’s if you can see out of the windows. The building windows have never been cleaned since the building opened. A memo was sent out claiming this will be done, but there is still bird and beetle juice on the widows. I can go on and about this building but I will stop here. Some will say «well the utilities and parking is included in your rent» (NO you really pay for that within the high rent prices, do the math!!) Ok they have free coffee and the gym is nice, which it is, but for the price that we pay in rent, we deserve more than just a nice gym and free instant coffee! Those small amenities and more are supposed to be in an apt that you pay 2K in rent monthly.

I would have to disagree with the prior review. I have lived here for 5 months now, and the place is exactly as advertised. Service and cleanliness are excellent (the gym is immaculate), I have coffee, tea, or hot chocolate anytime I want, I am notified when I get packages, I just drop dry cleaning off downstairs, the pool and outdoor areas are clean, the game room is clean and never too crowded, the building is secure, and the parking is safe and convenient (indoors). Everything in the apartment functions as new. The temperature is controlled by me, the water pressure is great… I cannot think of a single reason to complain… I wish there were a Trader Joe’s in the shopping center outside… but that would be asking a lot.