Eyebrow Plus

Was really disappointed in their lack of service. Things seemed fine at first with the membership I had, but then I wanted to cancel it, and I was told on the phone that it was okay’ed and cancelled. Then I got a Collections notice in the mail 6 months later saying I owed them $ 100! I went into the shop, and the owner didn’t seem interested in hearing my side of the story. I felt very hurt since I’d been coming for quite a while and she seemed to be a friendly lady. She told me it was my fault since I didn’t come in person to sign off a cancellation, even though the girl on the phone hadn’t told me I had to do that. She told me to call corporate and basically shoo’d me out of there. So now I have go through several different avenues to dispute the charges on my card that they sent to collections AFTER I’d cancelled the membership. I am very disappointed in their actions today, and cannot recommend anyone to go there at all.

I will never go to this place again because of the horrible service I got today. I have always plucked my eyebrows and my friends raved about this place. I decided to give it a try and let’s just I wasnt
impressed at all. The lady who did my eyebrows definitely doesn’t understand the meaning of cleaning up eyebrows. I had hairs that still needed to be plucked and she definitely didn’t shape them. I don’t know if maybe she was new or she just doesn’t know how to do her job. I will not recommend this place to anyone because of the service I recieved.

This is a good place to go on a weekday when you don’t want to make an appointment. I found them to be quick and efficient when I had my eyebrows done. They do a nice job coloring them and cleaning them up.
If you have a membership you get priority (sign in when you get there). I tried the membership but don’t really need to get my brows shaped every month so ended up canceling.

Just coming from years of customer experience, I have never, ever seen the level of carelessness and rudeness coming from a business until I stopped by Eyebrows Plus yesterday. I rarely get any days off and getting my eyebrows threaded in Clackamas after driving there for half hour since I just moved to Beaverton is hard work. I wrote down my name and time (1:31 pm) and there were five girls ahead of me, and two estheticians with a trainee. Note: I have been to this location several times since they do a decent job and I have a membership and never complained about waiting for a long time. With that being said, I or everyone else should expect to receive the same service with efficiency and timing.
I waited for an hour. AN HOUR! During that hour, I saw the estheticians standing around for minutes after doing a client and not doing anything but trying to teach the trainee how to handle the thread. I get that trainees need to learn, but, don’t they realize that there are people waiting and waiting to get out of there and go on their business? If they tried to train that girl it’s better to put her hands-​on to learn and not take minutes to teach her how to do it? Do that when there are no people around and take priority with the clients. I used to get my eyebrows threaded by a lady in Florida, and she was by herself and she would tackle 10 girls in 25 minutes and she would ALWAYS do an amazing job. So I just don’t get why two employees can’t handle to do five clients in under 25 minutes. I feel that if they’re not happy there and won’t take pride in their job, then move on. Otherwise, stick up to the job and deliver a good job! I am no longer going to renew my membership and I’ll find another business where the employees care about their clients.

I showed up at 820pm and was turned away because she could only take one more client. Seriously? It’s gonna take you 40 minutes to do one person? I was told when I bought a membership I would have priority seating and blah blah blah. I’m an EMT and I work 12+ hour shifts. Its pretty important that I work around my shifts obviously. If I come in at 820pm, I expect to be done. I get that you’re closing soon, but my eyebrows just needed a touch up. Why did I buy a membership? I’ve worked retail/​customer services. Sometimes you stay late to make the customer happy. I pretty much already paid for these services and I can’t use them. Great.