LensCrafters

First met with the gal preparing three ‘tests’ prior to the exam who seemed to take it personally when I refused two of the tests however this initial negative experience dissipated after meeting with Dr. Kim Clark. He is so enlightening and refreshing, it restored my faith in Oregon (having recently moved here). He gave me all the time necessary for a complete exam and then some. Wow — what a guy! The rest of my experience there was without complaint. Sure I had to wait a bit when picking the glasses up as there was only one sales person and one technician available but so what? The important issue to me are being happy with the end result and I am. The Retail Manager, Jessica P. was proficient, knew her stock and on her first attempt, found frames I liked. They’re comfortable, look great, and I can see again! What more could one expect? Kudos to this LensCrafters!

I felt like I was at Jiffy Lube all about the up sale. You can’t get a quote until you basically commit to an order without knowing the price. So you start down the path and they tell you the frames you picked out only accept a more expensive lense than you want or need. By that time, their system gobbles up your insurance benefits which now say you have used your benefit for the year. No turning back unless you have time to wait for them to call your carrier. Then you are either back to square one on the frame search or you can pay them with a card and they will call you back later and they’ll tell you how much the final cost is.
Unfortunately I’m old enough to remember the days when you did not have to pay until you were satisfied and actually accepted the product. Now the consumer has the risk and hopefully the time to sort it out later because you have already spent your money.
Ken W.

My entire family wears glasses. With complicated prescriptions. So I have been to lots of opticians and spent lots of money on glasses.
For years, I used small, private opticians office to get the prescription and pick out glasses. However, the service wasn’t usually very good, and when it was, the prices were very high. Sometimes as much as $ 800 for a pair of glasses! More importantly, though, the staff often wasn’t very knowledgable.
All that change when, without expecting much, I went to Lenscrafters in the mall. I was so surprised at the knowledgable staff, great service and prices. For example, I wanted my daughter’s glasses made from a thinner lens, because her prescription is so strong. They gave me a detailed explanation of all the high index lenses, and allowed me to choose which one I thought best (this is important, since there are pros and cons to different thicknesses). In contrast, at the last private optician I went to, the woman told me she simply «picked one» of the available choices without discussing it with me (or even seeming to know the difference herself).
Here are some of the other reasons I thought Lenscrafters is great:
–I usually don’t buy warranties, but their warranty on glasses is great, For around $ 30, if your glasses break for any reason, they will replace them during the first year. This is great for kids, who often damage their glasses and whose prescriptions change so rapidly that a year is all you need the glasses for anyway.
–huge choice of lenses
–glasses are half price for kids under 13 (and the balance can still be submitted to insurance, I tried and it worked)
– they sell a line of flexible lenses that are almost impossible to break
–the staff really seems to know their stuff
– for the first few weeks, if you are unhappy with your lenses for any reason, you can just return them! For a full refund!
Don’t be put off by the fact this is a chain store. We got really great quality glasses at a reasonable price.

First off Dr. Clark is great, highly recommend him. He is very thorough and communicates.
But I brought in my frames to LensCrafters to update the perception and they destroyed my frames. They said they don’t guarantee against damage on walk in frames. No refund.
Update; after talking with the manger the next day LensCrafters made it right replaced frames and lenses.

Being a life long eye glass wearer, obviously I’ve had more then my share of specs. Having bought new glasses this summer after my darling little Netty broke mine a month after my warranty had passed. Being certain to add insurance to the new specs, because its one of the best reasons besides quality and variety. Service is always excellent and prompt.
***** Service
***** Quality
***** Friendliness
***** Atmosphere
***** Prompt Service

Ended up waiting until 11:20 when my appointment was for 11:00. Was not too bad since the person in front of me was my husband. Dr. Kim likes to talk and explain what is or is not happening with your vision. The actual exam was quick once it got started. When we went out into the sales area to pick out glasses it was full of people standing around waiting for sales people to help them. It was way to busy. We eventually got everything taken care of and paid for. Total time between exams and purchasing glasses was two hours. I had to go back on Sunday afternoon and there was hardly anyone purchasing glasses. Try to go on Sunday if you can.