Applebee’s

The service is awful!!! Thought it was just our waitress, but it’s apparently everyone from front of the house to the back of the house. It would take a lot of convincing to come back.

Ordered some @applebees (in harahan) to go… went to pick it up, ate my food, opened my desert & there was a HUGE HAIR in it! It was plain sight almost like it was put there in person!

Walked in and were seated right away, although i did not like being seated literally right by the front door next to the hostess station at a high table when i am 4’10″. But whatever, thats just me being pickey so I got over it. Service was average. Food was average. Got everything quick too. The reason I am rating one star is because we were joined by an unwelcomed friend during dessert: a roach. It was crawling on the tablet thing they have at every table. And it was dangerously close to my food. I notified a waitress who freaked out about as much as i did. My boyfriend killed it, and a manager picked it up with his hands and then came to wipe the table and apologized. I guess in that situation, what can you really say to a customer, ya know? All on all, every time I go I am reminded why I shouldnt go back, and yet I do. I must be crazy to return after this…

Terrible service!!! Went to dine with my two kids was seated for 15 minutes before the waitress came. Actually the hostess came and took our drink orders then afterwards the waitress came to take our order. She never introduced herself and seemed rather rushed while taking our order. Someone came and brought our appetizers but we didn’t have silverware the waitress never came to check on us so I had to get my own silverware. Someone else came and brought our food. I had the steak and needed steak sauce but my waitress never passed by my table so I asked another waitress passing by. That same waitress asked my daugher if she wanted a refill on her drink which she also brought to my table. Finally my waitress comes to check on us as we were still eating. Once we finished eating we sat for 20 minutes waiting to get the check with empty plates, drinks and trash all around us (it would have been longer but I got up and stopped another waitress). That waitress then comes over and apologizes stating that my waitress had forgotten about us statung that in her defense she was dealing with drunk customers trying to skip out on the bill. How was this supposed to make me feel better I have no clue. My waitress then comes over with the check and as I’m signing it I go to get my card only to find out it wasn’t my card! I spotted the manager and explained my whole experience and frustration to him down to getting the wrong card and he apologies saying sometimes it happens in the restaurant business. Are you kidding me!?! That’s your response to what I just told you. I was charged for someone else’s meal and then charged for mine and he just assured me it should be off by Monday! I lectured him on customer service and assured him that I would NEVER come back to this location again. What if someone had taken down my card number? Oh this happens in the restaurant business. Didn’t offer to comp my bill a free dessert (also told him I was never offered a dessert menu) nothing but a half ass apology! Freakin idiot! I will be contacting the general manager.

So me and my brother were craving for some chain American food and we ventured into this location.
We ordered the beverages and appetizers first not knowing the lunch specials and asked if we can have those included in our specials because it’s $ 10 differences.(The special includes a beverage and a soup/​salad. And app is $ 3 more and they are the same size.)
The waitress said she will ask the manager to fix it and «lectured» us that we should order things «in order».
I’ve been working in the service industry for 10+ years so I understand it gets frustrating sometimes. So attitude was thrown around and at the end our drinks and apps were still being charged, I mentioned it nicely and told her we’ve had this conversation before (she was busy so I thought she might’ve forgotten.) and she said «it’s the manager who forgot to take it off, I did my part. I just want to say that, next time you should order them in order.»
Oh the food? They really weren’t that great.

Terrible service, no drink refills even offered until we were done eating, the food was cold yet the plates were hot (somehow). Our waitress took our order, was not friendly and could seriously not have cared less about what she was doing, also not to be seen again until she brought the bill. The food runners were friendly but not helpful in getting a drink refill either.
The food tasted good but again was cold by the time it got to the table and for the amount of time it took to get there didn’t feel like haggling over it or waiting for fresh food, sadly was just that hungry and ate the cold food.

Jameson W was a wonderful waiter. Very polite and interactive with me and my date. He was extremely curious and complied to all of our needs. The food was fantastic. We will definitely return and tell family and friends. Happy holidays and thanks for the great service.

Food I would put at 5 stars.
Its the service that was terrible. We were here over an hour and were seated 5 minutes after arrived.
We were seated at a 6 top bar table. For two people…
It took forever to get our drinks. Our waitress forgot to put in our appetizers and forgot to bring us water. None of our food was brought out by our waitress, but other staff. We asked the other staff for items they never came back with. Our plates were cleared and we sat for 10 minutes with empty drinks in front of us before our waitress even acknowledged us. Took another 10 minutes to get the check.
If I came back to this location it would be for a to go order.

I used to frequent this location but quit after several instances of the unprofessional staff openly cursing in front of customers, like myself. I thought I’d give them another try to see if maybe there had been some turnover in the staff and there had been but apparently they must just hire unprofessional staff. I sat at the bar, across from a couple enjoying a drink and some appetizers. As I was waiting on my order, the couple’s entrées arrived and about 5 minutes later, mine arrived. The couple finished and asked the bartender to cash them out so she gave them their check. They paid using a card but left a cash tip which apparently the bartender didn’t think was sufficient because she bitched about it RIGHT IN FRONT OF ME. Needless to say, because of her unprofessionalism, she didn’t get a very good tip from me so I’m pretty sure she bitched about me when I left but I could care less. If you want to be tipped appropriately, then act appropriately in front of your customers.

DO NOT GO HERE!!! The worst service I have EVER had! There should be a 0 star. Walked in 20 minutes go by and the waitress avoids us. We finally order. Waited an hour and a half to get 2 entrees. That’s it! And they messed up the order had to wait longer. Then I called the manager who took forever to come. And we left with out paying. That’s how bad it is. Please spare your not and AVOID THIS PLACE!!!

I went to this location TWICE and both times the service was terrible. Fool me once, shame on you. TWICE? Never again… save yourself the disappointment and go to another location. There’s one not far from there on Veterans right next door to Barnes and Noble! Grab a bite to eat and a good book to read.

I ate a grilled chicken salad here yesterday for lunch, which resulted in food poisoning. I hadn’t eaten at an Applebee’s in several years, and only did so because I was given a gift card for here. Definitely the worst gift I’ve received. Won’t be back, and am throwing away the gift card that still has a balance.

we bought our food ate and enjoyed it over good conversation. don’t overthink Applebee’s it’s a commercial chain restaurant so don’t expect too much but don’t expect too little it’s good food at reasonable prices.

I have never had a problem with Applebee’s although I try to stay away from chains more these days. This Applebee’s is really cute on the inside, it most have been redone lately. My friend and I came here for lunch today to get one of the lunch specials. We were greeted right away and both the greeter and waitress were very friendly. I ordered the Thai shrimp salad with a chicken fajita roll up and my friend ordered the same roll up with a house salad. We both really enjoyed our meals, and I really liked my salad. Of course it was nothing fancy but for what it is and for the price, it was pretty dang good.

Meh. Been here a few times. Their Green Goddess Wedge Salad is my favorite! First time I ever got the Blacked Tilapia is was amazing and the 2x since (today included) it was BLAND BLAND BLAND! Today they got my order wrong, said they were fixing it in the kitchen, and then just never came back with the veggies I was supposed to get’. Asked for a TV to be changed to the golf tournament and that never happen either. Strange that the service sucks since I always see managers present (GM’s too).
If I go back it will only be for the salad.

It’s Applebee’s. There’s not much else to say. The service wasn’t that great, and the restaurant was SO loud. There were kids screaming at pretty much every table around us. Probably won’t go back to this location because of the noise.

Seriously, I understand it is hot in the south but the temperature inside the restaurant was that of a freezer.
When i asked about the temperature, I was told only the GM had access to the thermostat.
So it’s blazing hot outside and I need a jacket and ear muffs to eat in this place.
The food isn’t anything special, being a chain and all, but I would have rated higher if I didn’t have to bring layers of clothes to eat here

OK… Not much to say here other than I wanted to go somewhere that i knew would have something for my little boy. They had a large variety of items to choose from so we went with grilled cheese and strawberries. He did eat most of it and I got an app (potato chips that you can dip in a cheese sauce) and a hamburger. It was an interesting spin.
Food was ok but I gave this particular location two stars because of the customer service. Trying to keep a 20 month old still after eating is a little difficult. I also paid the bill when I got my refill of tea, but I didn’t understand why it would take long to get change after food was picked up. Unfortunately the person who waited on us didn’t seem to be that eager or happy to be there. Oh well…

Yes, it’s Applebees. Yes, it’s a chain. But it’s my guilty pleasure, and I stand by the Triple Chocolate Meltdown when I say it’s the best dessert in the world.
You can’t expect the world when you eat at Applebees, but the service was really subpar. Drink orders took forever to place. An appetizer sampler came quickly, but with no plates — even after repeated asking.
Then, the kitchen lost our entrée order. A manager came by to apologize, but more as a formality with no sincerity. My friend and I watched table after table receive their food, even though we notified the manager and our waiter that we had not received our meal. When it did come out, it wasn’t exactly right, but by then my friend and I were so hungry that we decided just to let it go.
Our Applebee’s trip took almost 2 and a half hours. Nothing was comped, and the manager really made absolutely no effort to make it right.
But the food is still a guilty pleasure.

Ok, it’s a chain restaurant so I’d feel funny giving it more than three stars. But let me tell you, this isn’t your Grandma’s Applebee’s! They have Weight Watchers points listed which is convenient for me since I’m on Weight Watchers. Plus they have a separate section in their menu for meals that are under 550 calories!
My friend was treating me for my birthday and we both ordered from the under 550 calorie menu. My friend ordered a chicken dish with vegetables (wish I remembered the name of it but I took a picture) and it was really juicy (she let me try a bite!). It was so impressive that a lady at the next table asked us the name of the dish! Meanwhile I ordered the steak and shrimp with veggies and it was delicious! Who knew Applebee’s was stepping up their game?
Apparently when I’m in a crunch and want to eat where my points are calculated and have healthy options I’m going to out Applebee’s in my rotation! Plus it’s close to my favorite movie theater in Elmwood which is convenient!
Plus our server, I think her name was Annette, was attentive but not overbearing. A great experience!
Geaux Applebee’s!