AT&T

I would give zero stars if that was an option. AT&T is just a frustrating company to do business with. You call for support and you get non-​Americans that don’t even speak English! To add to it they they sign you up for packages you don’t agree with «because of the language barrier.» They need to re-​evaluate their phone service to clients.

Store is good. Employees are great. Received the best deal on my new phone from all the major carriers. But my data didn’t transfer and they hold your phone for 1 day — I tried calling the store about this and nobody answers the phone. Someone please man the phones so people can call the store and speak to someone.

Austin is very helpful. He is extremely nice and fixed my phone perfectly. I highly recommend this place. Also Stephen helped me pick out a new case!

This is one of the larger, more staffed and knowledgable stores in the area.
Staff is always friendly and very helpful.
This location has A LOT of phones, tablets and accessories to choose from as well.
I always go to this location.
ASK FOR JEFF!

Oh how I hate this particular company! I have had At&t for almost 7 years and I deal with nothing but disappointment time and time again.
First lets talk about this particular location. The employees may seem friendly at first but that is all a cover. They are very unhelpful with customer questions and seemed more focused on selling you crappy service, equipment, and upgrades you really do not need. When I ask a lot of questions about billing or service related issues they always give me the run around and say «we can’t do this» or «we can’t do that». Total lie, they just like to be standoffish. Instead they tell you to call some vague number where you get transferred around like a major league baseball player. At least the At&t location in UpTown New Orleans on Tchoupitoulas was friendlier.
Now here is my view on the At&t corporation. This company like so many other contract telecommunications giants screw people over by making them sign a contract. Unlike T-​moble or Sprint these guys are über expensive. I pay almost $ 110 a month on my cell phone bill. They gave me some BS story that my unlimited internet wouldn’t carry over if I got a new smartphone. It just seems that AT&T keeps trying to squeeze more money out of its existing customers. Despite their claim that they cover 97 percent of the United States that is total bull. There are quiet a few dead spots in Oklahoma, Arkansas, Missouri and Kansas that they don’t cover but Verizon and Sprint does.
The worse thing that happened was when I moved here. I had my out of state number changed to a 504 number. When I did that they forgot to close out my old accounts. I was double charged for a month that I HAD ALREADY PAID!!! I didn’t find out about this charge until 4 years later when my sister in St. Louis, MO received a phone call from a collection agency saying that I owed money. I called the collection agency and they informed me that I had an outstanding bill with At&t for $ 80. I didn’t even believe her so I called At&t myself to confirm. Sure enough they claimed that I owed them money even though I had kept up on my bill and never missed any payment for almost 7 years!!! When I tried to talk to the At&t customer rep she was argumentative and very belligerent. She kept trying to insist that this foul up was somehow my fault. After a while I got tired of it and hung up the phone on her. I ended up paying off the bill because I would spend more time and money trying to fight it than what it was worth. That and also the fact that the collection agency was a hell of a lot friendlier than this greedy corporation!
One more thing is their u-​verse stuff. The DSL internet is way too expensive Believe it or not Cox cable is actually $ 3 cheaper than At&t. Besides my ordeal with the collection agency At&t kept raising the rates on my internet and not even telling me! I guess it helps them out given the fact that there are only like 2 internet service providers here in New Orleans. We don’t get Charter like those people that live on the North Shore (Yes I am very jealous of them btw).
If you want to get a cell phone I would recommend going with Boost mobile because you only pay half the price for the same exact service you get with a contract cell phone company. If you want TV and high speed internet I recommend going with Cox Cable. Just DON’T sign up with At&t and get swindled out of money like I did by these scumbags.