St Isabel Family Medical Center

Took two weeks to get my referral request to be authorized and approved. I had to call a couple times to check on the status. A medical staff should notify a patient that their request has been approved as soon as possible. A patient is waiting to see a specialist for a reason and should not have to wait forever to see one. I was put on hold for over five minutes when I was told to wait for a minute. I hung up and called again for a different medical staffer. If a patient is put on hold for an unusual amount of time, at least apologize for the wait or ask for a call back number so the patient isn’t wasting their time on the phone. And to make matters worse, they told me I had to pick up the request in person when other facilities make it convenient for both parties and just mail the freaking sheet of paper. Sorry for the rant. Well see how this continues. May just have to switch primary providers once again.

Although it is a small office, the waiting area is fairly large. The parking in the lot is limited, but there is plenty of street parking in surrounding neighborhood. The front office staff is friendly, the CNA’s are great and Edilita the PA… is awesome. The wait time maybe extensive at times, but the customer service and medical attention you receive is worth the wait.

I just wanted to thank Physicians Assistant Edilita De Bota and her wonderful nursing staff for donating their precious time to the underserved people of Stanton, CA. They joined us in bringing free health care screenings to people who do not have the resources to get them on their own. Their professionalism and kindness to the people who came was a true inspiration to all who came together to make this event such a success. Stanton was a better place because of their presence!

This place is horrible when it comes to there nurses, receptionists, and medical assistant. They are rude, not professional, and they do do a good job on patient satisfaction. My mom and I used to be patients where, however after seeing the lack of medical foundation and quality care we are no longer with them.
Appointments:
Even when making an appointment with them you are waiting like if you were walk in. Getting seen takes forever. It seems like they don’t even know how to manage their patient schedules.
HIPAA:
In the past, as I went in their little tiny corridor to be seen or to check my vital signs you can over hear their employees talking about patients. What happened to patient confidentiality?!
Lack of professionalism:
If you like rude, unskilled, and unmannered this would be the perfect place. It’s hard to believe that they are open for business.
The only thing that I can say that was positive has been the very education and professional Ms. Edilita P. Deboda. She is the main reason why patients continue to return. She provided excellent patient care, is informative, caring, and very knowledgable.
As a member of the healthcare industry, I have never seen a dysfunctional clinic until this one. It’s really disappointing to see the same employees there time after time. They need to get evaluated on their job description and retrained.

The PA is wonderful, Adelita DeBoda. My mom has been seeing her for years. She takes her time, very patient, thorough and informative. My mom and me absolutely lover. Now in regards to the staff: rude, lazy, disrespectful and absolutely non professional. Their wait time is ridiculous, even with an appointment. Jasmine the authorization lady is rude and does not follow through with the insurance requests and authorizations. Annita the office manager could care less in regards to the staff behavior. I give the PA 5 stars but the office 1 star.

Wonderful experience I had here! The staff is friendly, the wait room is clean, brightly lit. Ms. De Boda is a conscientious professional who cares about the well-​being of her patients. If I’m in the area and in need of medical care, I will definitely use this facility again! The wait was a bit long, but the quality of care I received was excellent!

This review is over due, I have been going here since it first opened There have been several changes over the years. I do miss how it was originally (but can understand the reason for the recent changes)
From the beginning I will give the clinic 5 stars. I will reduce .5 star on the times that I’ve had to wait and wait and wait. Total review 4.5 stars.
The recent changes is there are only 20 walk-​ins allowed (10 in the morning and 10 in the afternoon) For the morning (the doors open at 8am) people are lining up as early as 7am, in the afternoon (the clinic lunch hours are from 1−2p) people are lining up as early as 1p. (patient insight — this is because of the state wanting patients charts electronic — which takes more time than old school scribing on paper). If you are lucky to get in, be warned it will seem like the wait is forever (but if you really think about it — so few doctors so many patients) Be patient! Again, I hate this new change because prior the doctor wouldnt turn anyone away (good for us, not so good for her — she’s human too)
One of the best things about this place is the Doctor — Edilta De Boda. She cares about the patients. She’ll recall things in my past that I have forgotten about.
The staff — I’m mixed here.
Front Staff — It may be me but at times the friendliness doesn’t seem too present. But in the end — the job gets done.
Intake/​Vitals — Happy greetings, known by name
Lab — Good addition to the team.
Referrals/​Doctor Notes — It may be me but at times the friendliness doesnt seem too present. But in the end — the job gets done.
Dr De Boda — very good. I would love to nominate her — she’s passionate and cares about her patients
Dr Takekui– he’s the primary doctor who has to over see the office. I’ve only seen him once, maybe twice.
Overall, I’ve considered changing over the walkin situation but in the end I like the care, treatment and services I receive from Edilta. (as I’ve expressed to her)
I am big on Customer Service and feel many companies neglect to put the customer first. I believe customers should be greeting promtly and with a smile. Body Language is a big key as well. I would recommend a customer service
Appointments are available but will be about a month away.
Saturdays are now only for Lab work only.
Be warned — on Tuesday, its get a little crowded because there is a visiting OB/​GYN so the office is being split with this doctors. I would avoid being a walk-​in on this day (there are still 20 walkins, but patient rooms decrease)

DO NOT GO HERE unless you prefer to be snapped at by the nurses and don’t mind if they hang out chatting in the halls while patients are waiting.
This place is terrible. The PA is good, but the nurses and laboratory guy are terrible. For my lab draw, the lab tech stabbed the needle into my arm like a dart. It was sore for a week after! He definitely went through the vein at first and had to pull back. And then he left a message to tell me to come back for a repeat lab draw but would not return my calls to let me know why I needed the redraw. The receptionists hung up on me several times. I have never met such terrible health care staff in my life. (Minus the PA. She is very kind and informative).

also they only take the first 10 walk ins at 8am and at 2pm first 10 okays :(and I can never get an app. to come in they are always booked.