Edible Arrangements

My mothers birthday is on New Year’s Eve and this is her 67^th birthday.
I initially called this store about an arrangement that I saw online I asked the lady if she could make that arrangement she asked me for the item number I gave her the item number and she said that she could not find it in her system she acted like it was my responsibility to find the item and give her the information I didn’t ask her why it was so hard for her to go on the website and look it up herself she then gave me an attitude
Once she found the items she said that I would need to pay for it before they did anything I didn’t ask that they deliver to temple she rudely replied and said no we don’t deliver to that city I didn’t ask if there was a compensation credit were a promotion code that could be used and she said no there’s nothing you can use
I then told her thank you and have a great day and hung up on her her tone was very abrasive and rude and inconsiderate she never once apologize for the fact that they did not deliver to Temple Texas she never once apologize for the fact that they would not offer credit for it no delivery in my area and she said in a very dry and rude manner then I would have to pay for the item before they make it the level of customer service is zero This B*tch that worked here New Year’s Eve is rude, abrasive, inconsiderate, nasty, cruel and the list goes on, had a bitxhy attitude from the first phone call to the pick up!!! Called Corp number and filed complaint against this store I do not recommend doing business with this franchise for the simple fact that they are rude inconsiderate and do not appreciate their customer service Base in Temple Texas you should go to the edible arrangement store in round rock Texas to fill your request since you would have to drive anyways

This is by far one of the best gifts I have given my wife I never did any thing like this and they helped me very much they even called to act like they needed something to make sure the address to her job was correct these people are awesome!!!

Buy a fruit salad at the grocery store! Far less expensive and better customer service.
I can not recommend this establishment.

I ordered my arrangement on the corporate website BEFORE I looked at the reviews for the actual store. I was a little worried about it after I ordered, as it turns out, I worried for nothing. I feel I should relate that I am in New Orleans, so I was not able to visit the actual store.
I ordered a large fruit basket for my friend’s birthday (it was today) and I meant to order it yesterday, but I forgot and THEN I got up late (10:30 a.m.) and even worse, I found out that she wasn’t going to be in the office all day today (leaving at 2:00 p.m.)so I panicked.
I called the store (12:00 p.m.) to find out if there was any way they could get the arrangement to her office before she left, and I was shocked to find out it was ALREADY ON THE TRUCK for delivery!!!
I got a phone call from her when she returned from lunch (it had been delivered about 20 minutes before she returned) and she was so happy with her arrangement and she went on and on about how fresh everything was on it and it made my heart feel really really glad.
I am so pleased with the service from this store I couldn’t be happier. I am so very glad I didn’t read the reviews first, the trepidation might have made me change my mind and order her flowers instead.
I would order again from them in a heartbeat. Keep up the good work!
**She sent me a picture and if I can figure out how to upload it, I will so you all can see it too, it was an awesome arrangement and it looked absolutely delicious.**

THE LADIES THERE ARE SO ADORABLE! I work with KISD and we needed a fruit bouquet for quite a few people, and Lu-​Lu and Francise took such good care of me. I did not feel pressured to purchase anything larger, like some companies try to do. The delivery was made promptly the next morning and everyone loved it! And when I went in to place the order I was even treated to a complimentary chocolate dipped strawberry!!! SO FRESH AND PERFECT! THESE LADIES TRULY CARE!
Prior to my order i read these past reviews and i admit they are scary, but i have to say they must have worked out whatever the problem was because my experience was AWESOME!

My mom ordered a large arrangement for my son’s second birthday party. She paid for balloons and none came. Also, there were several rotten strawberries in the arrangement. For a purchase nearing 200.00– this was pretty disappointing.