Cold Stone Creamery

This location has moved next to Giant, where it used to be next to Starbucks. I give Cold Stone — the ice-​cream and business a 4 stars, but a 3 star for this specific location.
This appears to be slightly smaller than the last location. There is no line formation area, instead it is a wide open space. During the summer, I can see how this may become chaotic.
There are not many seats available and not well laid out. Some seats are cramped along the side of the employee area. Again, I do not feel the move was the best move. There needs to be more organization here.
The toppings and ice-​cream that are available are well stocked. The employees are very nice and pleasant. Again, my disappointment lies in the design of the store location.

I’ve given 3 stars for:
1) the store ran out of brownies. The ice cream I ordered had brownies as ingredient. The girl behind the counter asked if she could substitute with chocolate cake. I had to agree, but the cake disintegrated during the mixing. I’d have preferred brownies.
2) half way through the ice cream, the table we sat on appeared a small cockroach. Not a visitor I’d expect in a food joint.
3) I was not offered a receipt. When I asked for it, I was told they could give a hand written on a plain paper!
I’d like to give 4 stars for both the ice creams we tried. Both new on the menu. I don’t see those on the website and I don’t remember the names. One was vanilla base and the other had chocolate base. Mix ins were caramel, salted pretzels, almonds.
This is the only Coldstone in this area, reason enough for them to try to do better.

My son and I had an enjoyable time at Cold Stone — no one was in line so we took our time ordering. The ice cream selection is good and the taste was also excellent.

It’s coldstones — its a formula; the only drawback-​not everyone (i.e. employees) are as dedicated in following it.
My girls, however, were right on top of things and made a scrumptous peanut butter chocolate special, to which i scarffed down not once, but three times during my vacation in Harrisburg.
I had absolutely no problems with the food, staff, or anything!