Monro Muffler Brake & Service

I brought my Explorer in for inspection and oil change. They told me I needed rear rotors. Ok. When I picked it up I drove it home and it made a horrific sound coming from both rear wheels. I took it back the next day. As I was waiting for them to look at it I heard the manager tell a customer «sorry it took so long the mechanic put to much oil in your car». They told me it was «just the backing plate rubbing on the rotor» they said they always go for a test drive after a brake job but they must have missed it. this place use to be good, but now it seems they only hire idiots that can’t get jobs at real mechanic shops. Probably because the are bad mechanics. They should try flipping burgers at the McDonalds across the street. I will never bring any of my vehicles here again!

Hands down the best service garage I’ve ever been too. I’ve been going here for almost 10 years and I’ve never had a problem with service and they are vary honest and don’t they don’t try too nickel and dime you like dealerships do.

Although the service is very friendly and attentive to your needs, I got juiced at this place for my lack of car knowledge. Not to mention it took me two visits to get my tire patched correctly, and 3 visits to figure out why my car was overheating. Oh by the way they never figured it out, I had to take it somewhere else where they quickly told me the problem and fixed it the first time.
I think the labor here is $ 90 an hour so plan on spending a bundle for anything here. 2 stars for the friendliness, otherwise an awful shop.

I went to this place to get an Oil Change. They use Valvoline Oil. I had a special coupon (14.99 + 2.25 disposal fee.), that was cheaper than where I normally go. All the bays were full with cars when I got there and there was another man already waiting for a service. A lady came in later also with the same coupon.
Anyway, before the oil change was done, the cashier /​mechanic guy comes back and gave me a laundry list of stuff that was wrong with my car: break pads loose, leaking fluid, tail light cracked, etc etc. I asked that none of it be fixed, that I was only there for an oil change. That didnt really bother me. However, He went back through the little waiting room, to the garage bay and says to the other mechanic (the door was still open) «were not going to get what we want out of this guy, just do the oil change» I was like «WTF!?» haha kind of funny, kind of ignorant.
PS– they spell my name wrong on the coupon, ive asked to change it so many times, i finally opted-​out of their website’s mailing list the other day.