PA Basement Waterproofing, Inc

First, I can’t speak to the quality of PA Basements’ work because we never made it that far. I can however speak to our opinion of the nastiness of the salesman we dealt with and questionable company practices.
Upon completion of the inspection and pitch we decided to sign on with them for mold remediation. The next day we found out our insurance might take care of it for us. My girlfriend contacted our salesman to cancel our contract (within the 3-​business day cancellation period), and let him know that we were very happy with their service up until this time and were more than likely going to contact them again for services but we wanted to wait and see what the insurance company would decide. Instead of acting like a grown man and professional, and attempting to keep our business which we honestly intended to give them, on our time table, he screamed at her for a half hour and we believe lied numerous times in an attempt to deny our request to cancel. We eventually had to go through PA Basements secretaries (who actually seem like wonderful people) to get our refund from the «president» of the company. I put president in quotations since we never actually spoke to him about our issue as we were promised we would, so who knows if he was even advised of the issue and how we were treated. They couldn’t simply return our check because they cashed it before the cancellation period was over, which doesn’t seem right to us.
Our insurance adjuster related to me that he called to speak with our salesman about the quote (forgetting that we told them we would no longer be using this company) and he was apparently rude to our adjuster and he even felt as though he was trying to dissuade him from approving our claim. Nice, right?
Long story long, IMHO, don’t use them. Stay away. Run! We really dodged a bullet on this one if their workmanship is anything like their customer service. AND, I’m happy to say that contrary to our salesman’s insistence and best efforts, our insurance claim has been approved and we are taking care of the issues with another company.