ABC Cab Co

We called a cab through ABC, they never showed up, and their phone line was busy for 45 minutes. When we finally got through again, they hung up on us!

We called them after having HORRIBLE customer service from yellow/​checkered cab. They were there in 15 minutes and while the van wasn’t the cleanest, the seats were in tact, had seatbelts, the driver knew where she was going, and the rates weren’t horrible. She gave us her number to call when we were done and again was there within 15 minutes. The dispatcher on their main line was friendly, a nice feature since that’s why we choose to not use the other company! I will likely use ABC next time I need a cab in harrisonburg. I didn’t give 5 stars because the van was slightly dirty.

The town is like FIVE MILES WIDE. How hard can it be to not suck? The plus side is that you’ll never wait more than like 15 minutes to get a cab from anywhere in the city. ABC doesn’t get full credit for that because this is a small place.
I mean, we’ve all been in cabs that were less than idea. Residual cigarette smoke I can deal with, but not an (uncleaned) ashtray in the car! And the seats are all ripped up! They just really don’t care out here. The young lady driving us was definitely rough around the edges, but at least she was attentive and punctual. My friend was steamed when she didn’t give a receipt, however. I’m really glad she gave us her direct number, and my colleague was able to avoid the trouble I had of getting around.
The attitude of the other driver was horrendous. I have never, EVER had a driver be reluctant to pick me up. Dude was looking around for anyone else and said I «wasn’t his guy», but his was the only open cab, and I had totally called for one about a quarter hour before. Turns out I WAS the guy. Ugh.
I’m not going to compare you guys to Über or some more established chain of cabs in the various large cities I’ve been to. I’m just going to rate you in a vacuum. No one is nice. Cars are dirty. Customer service is almost nonexistent. Yuck.