Capitol Automotive

Rude customer service. Try to ask if I can move my broken car over to fit some parts, they didn’t even want to tell me anything at all.

My younger sister asked me to jump start her car, sitting on our grandmother’s lawn, which she was taking to be repaired. I agreed and drove my car up onto the lawn, but as I tried to get closer to her car I noticed my wheels were spinning and kicking up mud. I was stuck, we tried wedging wood boards under the wheels, but every attempt to get out of the mud just dug a deeper and muddier ditch under the back wheels. We gave up and called State Farm Roadside Assistance to pull both of our cars out of the mud and off of the lawn. They sent out Tin from Capitol Automotive. As soon as he arrived he got out of the car, shook my hand and introduced himself. He then devised a plan on how to get my car out of the mud and off the lawn, he explained he would use the winch to pull it in reverse across the lawn instead of pulling it over the high curb directly in front of my car so as not scrape the underside of my car. Then he would follow by doing the same with my sister’s car, but he would tow her car to her mechanic for repair. During the time he was pulling our cars out of the mud he was very personable and even comedic at times. I highly recommend Capitol Automotive for your next roadside emergency because Tin is not only good in a tricky situation, but is by far the friendliest tow operator you’ll meet.

My car broke down while I was in Hartford for only a month. Tin, answered the phone after a Siri search of where to get my car fixed. He was very nice, personable, and pleasant to work with. He explained everything to me in layman’s terms and was very accommodative. His pricing was fair and he did not try to sell me anything extra (which I am sure my car could use). If I am ever in the area again and need auto work, I would definitely go back!

I work for a relocation company and found Capitol Automotive via Unilocal.I can’t say enough how wonderful it was to work with them. This was one of the most pleasant experiences I’ve ever had with a towing company. Really just fantastic customer service and I can’t say enough. I highly recommend them and will be using them again in the future.