UPS Customer Center

Unfortunately, there was no way to leave no stars, so I guess one will cover it (though I feel one star is too generous). I work in a small post office and a customer recently dropped off (in error) a package with a prepaid UPS shipping label. When I contacted UPS, I was informed that I would either need to drop off the package at a drop off location or pay a fee to have them pick up the package. Neither of those is acceptable to me. It’s not my fault the customer made the error and why should I help UPS do their job.
If there was a drop off outside or down the street, that would be one thing, but there isn’t. UPS said it was ok to «dispose of the package». Pretty nice customer service, huh?
Choose USPS… they pick up for free and charge a fraction of the cost.

They allow you to pick up packages between 8 – 9 pm on weekdays when they miss you during a drop off. UPS is my favorite courier between them and FedEx because they don’t always require a signature and will leave my
items at my door. But this particular package was an electronic item and they made the correct decision to take it back with them. I arrived 10 minutes early and the UPS dude saw me and ignored me, refused to open the door, and made me wait until exactly 8 pm to let me in. Not the best in customer service but it’s nice to be able to get the package you need the same day.