Floris Spa and Nails

First off let me just say I have been coming here for years and have referred people here as well.
I hate leaving bad reviews but this really got to me. I was there getting my manicure (after getting a pedicure) and I saw the staff with the managers direction to put the DIRTY nail clippers, cuticle cutters and tool in the «clean» sanitized plastic bags to make us customers think their stuff is sanitized. They were wiping off the dead skin and shavings from the nails! They didn’t even spray or disinfect the tools. They have all of the proper equipment to keep this place up to par.
The spot is great, parking is great too. Manicure and pedicure I was happy with BUT this is just a big time health code violation. The staff is friendly and I am super disappointed in this and what I saw. I was in shock and I should have said something and walked out. I hope that this is an eye opener for the owner and management.

Very disappointing. The location is really nice — quite large and clean. I had a pedi which came with a free mani; however, both were unimpressive. I’ve been home for 3 hours (and haven’t done a thing) and already have nail polish peeling off of my nails. There was no soaking of my feet prior to the pedi, nor my hands prior to the mani. The water for the pedi was barely luke warm and my nails are not even completely painted.
I don’t normally go to the nail salon, I went specifically because i have something important tomorrow — and realistically I could have given myself a better mani/​pedi at home. I’m about to take this nail polish off and do it myself.

This was my first time here, I happened to be in the plaza shopping and wasn’t going to cut back across WP to get to my usual spot.
While the price of a mani/​pedi was high for a Tuesday; there are quite a few places in the area offering $ 20-​$ 25 specials. Anyway, the mani lasted nearly two weeks with little care on my part, only avoiding scrubbing dishes, no clear coats. My nails are still strong, three weeks later, and the pedicure is holding up, but most do. If I’ve got the extra $ 10 I would go back.

I came here at recommendation of a male friend who said his wife comes here in a pinch for a quick mani pedi.
My manicure was rushed-​no hand soak? I felt cheated. I have been to many salons and never not had my hands soaked for a manicure. What gives?
Pedicure…the chairs look old and in need of repair/​replacement. Ripped backs, broken tables attached to them. Just looked dingy.
Well-​the bubbling or spa function on my chair didn’t function. So rather than move me to a chair that did function, she left me here. Felt like it was eh. Would have preferred bubbling action. Soap. Bubbles. Got none of it.
Got additional foot massage for 5 or 10 dollars. Can’t say it was worth it. I honestly regretted it because it wasn’t doing anything but wasting both of our time. And my money.
Nails were painted ok but isn’t that minimum expectations for a nail salon? I can paint my own nails and do an ok job.
This place is run down and dirty looking. Especially those pedi chairs. Scary.
I could also do without the casino style televisions in here? What were they thinking?
The prices were high for what I got. Unfortunately will not be returning.

I normally love this salon. Usually my manicures and pedicures are done well, and the entire experience is a pleasure. I would generally give it a 5, however, today I had a really negative experience with the technician named Jon. He was surprisingly rude and made the entire process feel rushed and stressful.
It started off being awkward when he kept trying to tell me which pedicure to get and seemed to sulk when I told him I wanted another (more expensive!) one.
Then when he misplaced the nail polish I picked out and handed to him, he accused me of having left it somewhere. I am happy to admit when I am wrong, but I am 100% positive I gave it to him; and even if I hadn’t, whatever happened to the customer always being right?
He rushed through the rest of the mani/​pedi, and at the end when he was rushing to get me to the dryers, he pushed my chair in and knocked my knees, making me fall into the dryer and mess up one of my nails. He fixed my nail, but did so very begrudgingly. In retrospect, I wish I had pointed out it was mostly his fault, but I don’t think it would have changed his attitude.
I wondered if maybe I was overreacting, but I was there for an afternoon out with my mother, and she also noted that he had been very rude. VALIDATED.
I still gave him a nice tip because I feel horribly guilty if I don’t tip someone… But I could not leave that experience without voicing my displeasure in one way or another.

Love this place — I’ve been coming here every two weeks for about a year and a half and have been happy every time. Jin is amazing and I always make an appointment with her for my color gel and pedicures. I’m an esthetician so I pay a lot of attention to detail and also am really picky about cleanliness, but Floris is so clean (they autoclave their tools and take them out of fresh packs each time) and they always do a great job!

Pros: Clean, organized and professional looking. The regular manager that is there is a nice person and has always treated me with respect.
Cons: I walked in at 6pm and asked to have my UV Gel filled. I wasn’t pushing it being that I knew they closed at 7pm but thought, let me try and see if they would take me. The woman said they couldn’t do it so I compromised since yesterday was the only day I could get my nails done. I asked if they could remove the nails and just do a Gel manicure. Either I didn’t explain myself well, or she didn’t understand because she said yes. I waited because after she struggled to take off the nail polish, I had to explain to her I had UV Gel nails and they needed to either be filed down or soaked (and why did I have to explain that to a professional nail technician who should know that?). She made me wait for Tony to complete the service she agreed upon.
I am not complaining about the quality of service because in all honesty, Tony did a good job. My complaint is how they spoke about me in detail in Korean while I was sitting there. Little did they know I spoke Korean and understood everything they were saying. Tony explained to the ladies that next time they needed to be clearer with explaining services and pricing, while the ladies called me a liar and that I changed what I wanted at the last moment. I was LIVID. Whether I spoke Korean or not, it was HIGHLY unprofessional to have that kind of conversation in front of a customer. Their assumptions, ignorance & unprofessionalism has made them lose a client.

I went to Floris for a manicure as my wife’s regular location was closed today. I should have waited. Tina did my manicure like she was trying to beat a record. She cut my nails so short that she could hardly reach the nail without touching the skin below. Her handling of the file was jagged and inconsistent. She insisted on using her own cuticle because she said mine was no good yet hers was dull so she ended up yanking at my cuticle instead of cutting it. I feared her cutting me trying to fix so I didn’t ask to have it corrected. I will never go back.

What started off as an awkward encounter. ended rather pleasantly.
I came in on a Sunday for a pedi and gel mani. I realized my pedi had flown by, and asked the tech why she had not cut my cuticles… She swore she did. She began to argue with me. I inquired about why my right foot (nails) did not match the shape of my left foot. She angrily proceeded to cut down my nails and was rather rough. I kept mum at the time… Rather unsure as to what prompted this rude behavior. I was just inquiring… That didn’t warrant the attitude.
She also did my gel mani. She asked me what shape I wanted my nails in. I asked her what shape she could do. She refused to reply… I asked again thinking she didn’t hear me… Again silence… I then just simply said to round them. Gel mani came out nice… Until she gawked at me, «AND THIS TIME I CUT YOUR CUTICLES!!!» If that isn’t rude… I don’t know what is.
Finally, I look to see how my pedi dried… Absolutely horrendous! My big toe polish did not cover the entire big toe. My little toe had a hang nail… And as suspected… She really did not cut my cuticles. Basically, it looked like I did it myself. I paid, tipped (a good one as well), and sat in my car a few minutes processing what had just occurred. I then proceeded to call the nail salon and speak to the manager who told me to come in right away.
Needless to say, she, too, looked HORRIFIED. She personally re-​did my pedi… And for that I am forever grateful… But I did spend over $ 60 so I think that’s the least she could do. 2^nd pedicure = beautiful and for that reason I gave 4 stars.

Great salon experience! I went for a shellac manicure and left very happy. The salon is clean, big and airy and my technician absolutely knew what she was doing. My manicure lasted a full 2 weeks and I’m planning on going back tomorrow for a mani/​pedi. Definitely recommend this salon!

It’s funny, I was going to write a great review about this place the other day until I went in there again after work. I was wondering what all these bad reviews were about, but now I saw for myself! When I walked in, the woman didn’t even acknowledge me. I said «Hi can I have a manicure and pedicure?» and she said something to the other woman in a different language, and did not reply to me. I said «ok, so can I have a manicure and pedicure or what?» and she goes «umm noo sorry too late we close at 7:00.» It was only 6:15 at this time. I guess they don’t care much about making money, but it’s okay because I probably won’t be returning!

Have been going to Floris for well over a year. Have made my appointments with Juni who is very quiet and kind and is the best. Juni is quite professional and takes pride in her work. Also other employees there are very good. Front desk manager is very nice and professional. Highly recommend.

ABSOLUTELY NO COMPLAINTS!!! Went for a second time today, first time a gel manicure and pedicure and second time for a gel manicure. Very clean and efficient.
Totally recommend!!!

I like that its spacious and clean. Some manicurists are great but some are terrible. Men manicurists are ironically their best. One thing I detest is the manager. She is rude beyond belief. Her specialty is to turn people around and say no if you don’t have an appt. Make sure to get an appointment and ask for men or experienced!!!

This place is pretty terrible … don’t be fooled by the modern Decour. The girl who got a manicure before me was complaining to manager about how they didn’t scrape underneath her nails to clean them up. Seeing how that’s not a big deal to me I still got a pedicure and manicure done… I went in with really long nails. She suggested I cut my nails shorter then proceeded to cut my entire nail off… She filed some square shape and some oval shape… Added a pair of socks to my bill??? $ 70 and a horrible job done.

I must say the only pro about this place is that it is extremely clean. I went for a manicure and the woman rushed through it. Granted it was Friday at 6 and they close at 7, it was unprofessional and uncalled for. The time before that I went on a weekday around 5 and felt they rushed through it then as well. I even asked about a gel and they pushed me towards a regular manicure. On top of that because she rushed, she got some paint on my fingers which I had to actually tell her to use nail polish remover to clean up my hands whereas some other salons I have been too do it without hesitation.
On a separate occasion I had my eyebrows waxed. One time it was amazing the other time I was extremely disappointed. Needless to say, this place is way to inconsistent for me and I don’t appreciate the managers rudeness. She is sooooo quick to turn people away at 6:30 when the close at 7. Regardless, I don’t anticipate returning.

I went here the first time and got a pedicure from Jon. EXCELLENT JOB!!!
I went there again, but got this young, inexperienced girl…
My nails were un-​evenly filed and the pedicure was terrible.
was very disappointed! Next time I will only ask for Jon and make an appt. if I have to.

This place is nice and clean. I usually come during off-​peak hours, otherwise I do make an appointment! Jon does great massages when he gives me pedicures. Joy is really nice and polite.
Their promo: Monday-​Wednesday free manicure when you get a spa pedicure.
Usually a girl comes by as you’re drying your nails to give a quick, free massage for a few minutes. Of course I always give her a $ 1 or $ 2 as a tip for her.

The first time I went to this nail salon I thought they were nice. The girls did a great job on my gel mani and my pedicure.
So when I went back two weeks later I thought the same experience would happen. I was wrong! The manager/​owner, whoever she is, was soooo RUDE! While I was picking a polish out and speaking to one of the girls she came over and says «YOU DONT HAVE APPOINTMENT U MUST GO, GOODBYE.» So rude!!! It was horrible. She didn’t even ask if I wanted to wait or what I needed.
I wouldn’t give them my money ever again. If I could give them less then 1 star I would.

I love this nail salon! Extreemly clean and they really pay attention and do a great job. They dont rush you and there are about 12 pedicure chairs. You sometimes get a free back massage as you dry.
If you are planning to go there regularly and get a rewards card. You can biuld up points and use them towards a future trip there.