Sleepy’s

Awful.
Purchased a bed, needed a certificate of insurance for my building which the shipping department said should take 24 – 48 hours. After calls almost every day for a week, they produced a certificate of insurance with the wrong information on it. Called again, told them it was wrong, gave them the right information a third time. They said it would take 24 hours to get a new certificate.
Called the next day and spoke to a representative at the store to assured me she had spoken to my management company and that they were all settled to deliver the bed. Called today, my building does not have certificate. Now I’m calling the store after the time they are suppose to be open (10am) and no one is answering the phone.
I have spent hours trying to get this resolved over 8 days, and after all that I have no bed. No thanks, definitely not worth the headache.

Went to Sleepy’s in Hartsdale, NY and was «helped» by Nancy. I wanted to purchase a new box spring for my daughter. Nancy said she could help me and said she found a box spring in my price range but I would have to pick it up in Yonkers. She asked me for my telephone number and I declined as I did not want any solicitations. Believe it or not, we spent the next few minute arguing about my decision not to provide my telephone number and I actually went to leave. The idea that I could get my box spring the same day held me in the store. She then stated that the box spring originally quoted to me was no longer available but another one for $ 15.00 more was. Ok… I wasn’t going to haggle for $ 15.00. She called the Yonkers store and said to me that it was ready to go and all I needed to do was pay for it. As I paid, the Yonkers store called back. I asked if there was any wrong and she said it was fine that the box spring she originally quoted me was no longer there but they would give me a more expensive one for my quoted price.
No surprise, when I went to Yonkers and spoke to Eric, he said he had called Nancy to tell her the box price was no longer there and she said to tell me «I would have called him but I didn’t have his telephone number.» To add insult to injury, Eric had no intention of giving me the more expensive box spring for my quoted price.
I asked for a refund and a receipt that I was refunded the amount charged but both Nancy and Eric stated they could not print up a refund receipt. When I went back to Nancy all she did was berate me for not giving her my telephone number and had no comment when I pointed out she took my money knowing full well the product she sold me was not available. Eric had actually told her the box spring was not available before I left her store.
Back to Amazon… better prices and they ship for free.
Update: (please see my response to their seemingly automated response below) — I really wanted to support our brick and mortar businesses but alas not all deserve it.

My daughter has been shopping for a new bed for the last few weeks and we went to Sleepy’s on Central Avenue in Hartsdale and we worked with a very kind and patient salesman, Michael Foltz, who made my daughter feel that she was the most important person he had he pleasure of working with all day. While she had a pretty good idea what she wanted, Michael was not only helpful but actually beat the price that was on the Sleepy’s website and then when he heard that she needed bedding, threw in a special set just so she didn’t have to go out tomorrow and buy a set of queen sized sheets. And after we placed the order, Michael spent a good 15 minutes making sure that our bedding would be delivered the very next day! I was very impressed by his personality and felt that anyone shopping for a mattress would not only be pleased by the great service, but would also be surprised at the great bargain. We shopped around and found that Sleepy’s was at least 20% cheaper than any other mattress or furniture store! I have heard Sleepy’s ads and by nature I am a pretty cynical guy, but to my delight, I found that Sleepy’s actually prices are much less expensive and their service is top notch!