West Side Taxi

I will admit, this isn’t the best taxi service. But I don’t know what all the other reviewers are talking about when they mention all these awful experiences.
Yes, the cars are outdated and old, and sometimes messy, but never gross or disgusting or uninhabitable. And the drivers have never been rude to me. Maybe they’re not overly-​accommodating, but they’re also not outrightly rude.
Basically, this taxi service does the job. It’s really convenient that they’re right outside the Hartsdale Metro North station, especially in the winter when it’s freezing cold and you don’t want to walk anywhere.
So yeah. Take the other reviews with a grain of salt.

As an update to my previous review: West Side is as horrible as ever, but there is an alternative! Intrepid Taxi of White Plains serves Hartsdale during West Side’s off-​hours (11 PM-​5AM). The charge was expensive ($ 14 to go to Hartsdale Station) but they are professional, and will get you to Hartsdale Station in time for the 5:23 AM Metro North without the drama.

DO NOT USE! Is it possible to give negative stars? These people are awful. Absolutely the rudest (and down right meanest) dispatcher, old run down cars and terrible drivers. Unfortunately they have a monopoly at the Hartsdale station so you will have no choice.

Awful attitude on the phone (which was no surprise from a cab company). Picked us up in Hartsdale and drove us to Tarrytown in a cab that smelled like cat urine and feces, but I put up with it cause I had somewhere to go. Called for a return cab at 1130pm and was told they wont pick me up because it’s «too far», the same place they dropped me off at. I’ll never use nor recommend this company to anyone. The only person I feel bad for is the driver who made a decent tip on the way there and couldn’t get the same treatment on the way back. Congratulations West Side taxi, you’ve made my list of crap places to Unilocal about.

I live in Hartsdale about 1.5 miles from the train station. I usually need a cab from my house to the station when I call and they always give me an attitude about driving me there. I guess it has to do with the distance but AREN’T YOU A CAB COMPANY!?? i still pay $ 6 for a mile and a half and give them a tip as well so I don’t know what the attitude it about!

I accidentally missed my train stop and got off at the Hartsdsle stop. I was relieved to find out there was a taxi stand at the station (West End) but quickly found out that they wouldn’t take me home because I wanted to go two town’ s over.
They said it was rush hour and they have to cater to the Hartsdsle people. I can’t believe they wouldn’t take me and left me out in the cold. Isn’t it illegal to refuse passengers?
It just shows what kind of company they are.

Twice I have called last minute and they arrived quickly. Ronnie was the driver and he was very nice and professional. I will call them in the future!

I would have gotten to the destination quicker had I walked. The driver decided on his own that my driveway was too snowy and drove away. However, neither he nor anyone with the company apprise me of the situation. Considering that I was waiting outside right around the corner, it would have been about a 10 second walk to get to the cab and catch my train.
Instead, I only found out that I wasn’t being picked up when I called to follow up. At this point the cab was my only ride so I walked to the appropriate place and waited for the driver that was «on his way.» 15 minutes later I was still waiting and ironically got to listen to my train in the distance.
If you feel like enjoying nature and being cold, this is your ideal taxi company. Otherwise, I’d look elsewhere.

I hesitated to call these guys because of the reviews, but didn’t have a choice since I had to get somewhere in a hurry. Yes, they have a monopoly on the station. Yes the people who took my call were curt. Yes the taxi drivers don’t wear seat belts and drive 40 on a 15. But coming from NYC, these come standard with any taxi service (and in my case, preferred). I didn’t have to share a cab, but I can see how that be annoying and undesirable. With all that said, my 2 mile drive came out to $ 5.50. Pick up and drop off was quick. I didn’t come expecting elite service but they got the job done.

Do yourself a favor, if you ever have to be anywhere on time, don’t call these guys. On 3 separate occasions they’ve showed up a minimum of 20 mins late

My five stars are specifically for the driver. He could not have been nicer. He chit chatted, was friendly, personable. Made the trip from Hartsdale to Tarrytown great. Car was clean. Couple of rips in the seats but who cares?! The dispatcher on the other hand was nasty and rude and if I didn’t desperately need a cab I probably would’ve told her to stick it.

Yesterday I called for a cab, gave the dispatcher my exact locations. 10 minutes later I receive a call from the dispatcher saying «so what happened? I had one of my guys out front, your not the only one trying to catch a train. Babe.» First off calling a client «babe» is unprofessional second off the cab didn’t come to my exact location which is the reason the driver didn’t see me. I gave clear exact coordinates of my location and the dispatcher understood my instructions. At the end let’s just say the rude dispatcher told me to catch the bus! This dispatcher needs to get fired, because he seems miserable. Do us all justice and fire the DISPATCHER! He does not deserve to have this job that involves socializing with people. He represents this company poorly!
I wish I could give them zero stars! It’s a shame they handle their business in such a manner. They receive a lot of clients because they are stationed right by the metro north and because they are the only taxi company in Hartsdale. I rather call the taxi company in white plains, they handle their passengers with a lot more respect. Can’t believe westside taxi company is still in business!

I don’t have a review yet but wanted to add the following information to the site for my fellow Unilocalers since I wasn’t able to find the information anywhere.
I called a bunch of taxi cab companies in the area and asked for their one-​way rate from East Hartsdale Ave to White Plains Airport (HPN) and when I should contact them to make the reservation.
Interesting answers… I guess they are not all on the same page in regards to pricing. I plan on posting the rates for 5 local taxi companies.
West Side Taxi
Cost of one way trip (cash) — $ 29
Required to call 24 hours in advance to make reservation
PS. Unfortunately, I wasn’t able to post to the site without choosing a rating… so I went neutral.

This is the worst taxi company I have ever seen in my life… Today I called 15 minutes before my train time… The guy was so late… I ha no choice but to purchase my train ticket on board which costs much more.
The guy who answers the phones is unprofessional, rude, and incompetent.
This company is terrible… They are unreliable and their livery cabs smell like smoke and sweat.
My recommendation is to walk.

the worst car service in america. please go out of business. thank you.

If and when you take the metro north (commuter) train from Grand central in NYC up to Hartsdale station, you find out that these guys are the only ones there. (seems there is a monoploly)
Probably due to this fact, their attitude and customer service is lame. You feel like they are doing ‘you’ a favor.
They ask you where you are going and charge you a ‘fixed’ rate. Rates are kinda expensive for the suburbia.
Their cars are old and basically ‘clunkers’