Something Blue Shoppe

This is by far the rudest store that I have ever been in. I went in looking for a veil and a reception dress. First off, they rolled their eyes at one of my bridesmaids when she asked a simple question about a flower girl dress for her daughter. I found a beautiful veil and a reception dress in the store. They happened to also have my ceremony dress (bought mine at another store). I wanted to try on the veil with the dress that was identical to mine to make sure it went with it prior to paying $ 350 since they don’t allow returns. I was told in a very hateful tone that I was not allowed to try on the veil with their dress since I bought my dress somewhere else. I simply asked why if I was looking to buy both a veil and a reception dress from them that I couldn’t try on their ceremony dress. The response was shocking! She said «If you don’t like the way we run things around here, there is the door and you can get the hell out!» That is not the way to treat someone who is about to spend close to $ 2000 in your store on a veil and reception dress! We walked out and will never go back again.

Horrible!!! Paid for shipping they never called nor sent (which they charge for) the dress! On my friends wedding day we discovered that they ordered me the wrong dress!!! After calling them to ask if maybe they just gave me the wrong dress I was told that it wasn’t their fault and nothing they could do about it?! Honestly, I’m in total shock they are able to treat people like this and still be in business!

My daughter recently needed a formal dress and the staff really did an outstanding job of finding the right dress for her. Friendly, service oriented experience!

I bought both my dress and veil here for my August 2008 wedding.
I was impressed by their selection of low to mid/​high priced dresses and the variety of styles they offered. My sales assistant (I believe her name was Amber) was very helpful in helping me try on dresses and finding styles similar to the ones I liked.
They did not allow me to take photos of dresses before I made a purchase, though I have heard that others have been allowed to do this.
I finally decided to purchase a gown and veil. The dress came in with no problems, but my veil was a custom veil with changes made to the floor sample. The veil came in incorrect in length and edging, also missing the blusher. They said they would reorder the veil, and it would come in 3 – 4 weeks later (from England).
3 – 4 weeks later I called to check on my veil, and the woman I spoke to said it was not in yet, and wasn’t expected for another 3 – 4 weeks! I informed her that I was told it would be in 3 – 4 weeks, and she impatiently and rudely told me that because it was handmade in England, it simply could not come in that quickly. She said I would just have to wait and someone would call me back when it came in. I asked if they could rush the veil and she said no, that veil maker probably hadn’t even started it yet (seriously, what saleswoman tells you that?) and she kept emphasizing that it was being made in England so it would just take longer. I found it incredibly ridiculous and rude that they simply didn’t offer to pay for a rush order for it to arrive in the time they quoted me.
In the end, the veil ended up arriving a few days later (still stumped because apparently the veil hadn’t be started yet). I went to pick it up, and the staff were very cold and rude. Because of this, I decided not to do my alterations there.
I have heard from others that they experienced the same kind of service for the staff at Something Blue. Once they have your money, they really don’t care about you or what you have ordered. Please don’t be jaded by their initial niceness and take your business elsewhere.