Walgreens

I have found the quality of service at this location to be very inconsistent. When there are many customers, I have seen the pharmacy staff to function inefficiently. They do not know how to ‘cut’ chatty customers and get to the ones waiting in line. Those customers that decide to ask all questions about all medications in one hour, delay the others waiting in line since the staff do not seem to know how to’handle’ them. While drop off prescriptions are handled well, on days when I have had several prescriptions and wanted to pick up by waiting, I have found the turnaround time to be excessive. Sometimes the percentage of staff servicing drive thrus and in store customers are disproportionate causing one side or the other to have much longer waiting times than needed. Some of the newer staff take inordinate time to handle computer entries and just do not seem to have a clue about insurance issues. The lone pharmacist always seems to be out of breath and try to catch up. Improvement in service quality is needed at this store from my experience.

The store is clean, orderly and and well run. Service is efficient and friendly. While not a common review item, its presence in Harvard allows locals to use a Chase ATM machine without traveling to Woodstock.