Best Western Plus Westbank

Update: horrible wifi service!
First day here. The room has a very musty smell as if they have never deep cleaned the carpet. I had to run across the parking lot to buy an air freshener. Our AC unit occasionally cuts off and I had to call the front desk to turn it back on. Hotel is very dated. Will update about breakfast in the morning.

This hotel is one of the best I have been to during my travels. The staff will make you feel like family. Speaking of family, I love that the hotel is a family owned and operated business. Every one from the owners down to the desk are all one big happy family. There is so much rich history on every wall, in every case, and along every step. The court yard and pool area is a little slice of paradise. They are also the most veteran friendly hotel I have ever stayed at. I have never felt more at home or appreciated as veteran than I do here. The recently just added a Buffet/​restaurant that is to die for. The Chef Otis really knows how to cook those dishes most iconic to New Orleans. It does’t matter if your coming, going, or staying, Best Western Plus West Bank is home away from home.

We stayed here while on a road trip across the country. When I checked in the lady at the desk was fairly welcoming. I noticed the décor of the lobby was old early 80’s style, but I chalked it up to New Orleans «character».
While walking to our room I noticed how horridly hot the hallways were. Hotter than the 95+ degree temps outside.
Our room had a slight musty smell, liked they had had a spill that didn’t get cleaned up properly. The door to the bathroom didn’t close all the way, and wouldn’t even latch so there is no way to lock it.
We did laundry while we were there and noticed a rotten smell in the trash.
But the worst of all is the attitude toward the guests by the hotel policies in general. For instance, my husband went to go ask where the towels for the pool were. They lady in the lobby refused to help him because he was in swim trunks. Said she would get fired if she helped him and literally started backing away! Apparently there are «blue» towels that are supposed to be in your room, which they were not.
Need a clean towel at night? Tough! According to Wayne, the night shift desk clerk they only hand out towels between 8am-​6pm and he had no way to get us one. «We’re not a full service hotel and that’s why our rates are cheaper,» is what we were told. When we did get a towel the next day they made me SIGN that I was getting one. What?
They made our kids wear wristbands while at the pool. Sorry guys I don’t think people are trying to break in to swim at the best western pool.
There was a loud group in the hallway around 1:30 in the morning and woke us up.
The breakfast is ok, but if you want eggs or bacon they have an employee who must get your food for you. One morning the line was 10 people long. Also there is a sign that says not to take your food back to your room. Why not? Breakfast ends promptly at 9:30. Not done? Too bad! The lady locks the door anyway and you have to ask to be let out. Is that even legal? Definitely a fire hazard! I told the lady in the breakfast room I didn’t think it was right to lock the guests in the room and her only reply was «sorry!» When I complained about this to the lady at the desk she looked at me like she didn’t care. Thankfully a housekeeper overheard our conversation and verified that this is accurate. No joke all of this is 100% true!
I’ve stayed at MANY hotels in my life but have never experienced such a terrible attitude toward guests in general! We were there for 3 nights and in hindsight I wish we would’ve checked out after the 1^st night and found someplace else!

I found the room clean and comfortable. The hotel was nice and we enjoyed the bar that was right in the courtyard of the hotel. The hotel staff was pleasant. However, the first night there, I was slightly concerned because there were 10 – 15 young adults/​teenagers hanging out by the side door and propping it open. Everything was fine, but it could have been a security issue. Overall the area around the hotel was fine. It is not a bad drive to New Orleans. As were there for a wedding it was close to the venue. It was great for the price.

It’s not a Hilton or any other high end hotel, but as this class of hotel goes it’s fabulous. I was impressed from the moment that I walked into the beautiful lobby. The hotel staff was extremely gracious and friendly. The rooms are typical hotel room… the basics that you come to expect including a refrigerator and microwave… and very clean.

I can’t believe I actually said «more to come» and there was actually a lot more. Saturday night by the pool an unidentified security officer charged at us yelling and screaming saying that we only have two choices either turn the music off or basically be confined to our rooms or leave the hotel. As a professional I attempted to speak to him respectfully and descalade. No matter how polite, understanding and respectful I was he continued the verbal assault. It was like if we was in jail an undeserving of simple respect when speaking. For a first time communication on a «noise complaint» he treated us as if it was the 10^th complaint, I’ve never been yelled at like that before by anyone, especially someone representing a hotel. I was truly embarrassed. I hate to say it but this was the one time I truly felt like I was spoken to like a Ni**er with the «you ain’t not shit fuck you» attitude. I sent an email and video to the GM, she reply thank you for the compliments also stating that we will basically show him other ways to talk to guest. Your security officer just spoke to a group of 10 people like they were crap literally nothing worthy of respect and that’s all you have to say. Sad, I likely would never stay here again with the results of my complaint because clearly they really don’t care.

Stayed 4 nights, rooms was fine, room attendants, hit or miss, but easy to get across the river to the main New Orleans attractions. Breakfast space is quite small, better served to take your coffee and go sit poolside.

This place is not bad for the price. The service is generally pretty good, and the facilities are usually well-​kept. I’ve run into occasional problems with broken plumbing fixtures or non-​functioning equipment in the rooms, but the staff is quick to help out. My chief complaints, although no fault of the hotel or its staff, would be noisy patrons and limited parking. I’ve been awakened several mornings around 4:30 to other guests’ verbal altercations outside my seemingly thin door. Otherwise, I recommend this hotel for business or budget travelers.