University Reproductive Associates PC

I was treated by a few fertility doctors in California before I met to New Jersey and met with Dr. Peter McGovern and his staff. The URA staff as a whole is by far the least professional and least sympathetic I have ever encountered.
I want to share my experience with other women going through this intensely emotional and physically tasking process to ensure that they AVOID both the Hasbrouck Heights and Hoboken offices. Here are the reasons why I recommend you choose another fertility specialist to help you conceive:
1) The staff is very slow and unprofessional. They are not diligent when it comes to preparing you for your appointments. They did not communicate effectively, and did not gather the necessary medical records in time for my first appointment even though I offered to assist with this process and submitted all the necessary paperwork.
2) They failed to submit my prescription orders to the pharmacy.
3) They sent the prescription orders to a pharmacy that was extremely inconvenient, and failed to coordinate with the insurance company to help me obtain the medication I needed to begin my IUI cycle.
4) The nursing staff knew full well that time is of the essence in reproductive procedures, and yet they were nonchalant about my requests to obtain their support with my prescription orders to the pharmacy and insurance companies. They literally told me «they couldn’t do anything.» As a patient seeking a medical staff’s support and assistance for procedures that they are supposed to be experts in, I found their lax attitudes and lack of sense of urgency extremely infuriating.
5) Worst yet, there were several nurses at the Hasbrouck Heights office, and even a female medical doctor at the Hoboken office that refused to wear gloves when taking blood samples from me. When I asked the nurses to please put them on, they seemed shocked and embarrassed that I would ask them to do so. The doctor, however, literally seemed appalled and stated that she «taught nurses how to draw blood and didn’t feel she needed to wear them.» APPARENTLY SHE BELIEVES THAT HER HEALTH IS MORE IMPORTANT THAN MINE, AND THAT SHE IS INCAPABLE OF TRANSMITTING ANY DISEASES TO ME. SHE DID NOT CARE ABOUT MY HEALTH OR SAFETY AT ALL, AND THIS IS ABSOLUTELY UNACCEPTABLE.
I complained to a manager at the office, and while she was a great listener, I was so disgusted with the subpar customer service that I never returned to the office.
Spare yourself from the pain, frustration, and aggravation that you would experience at URA as you attempt to conceive. You deserve to be treated with the utmost respect and understanding by a caring, sympathetic, and supportive medical staff… that type of staff does not exist at URA, so I strongly suggest you look elsewhere to make your little miracle happen.

Horrible no sirven para nada la atencion horrible, la peor y lo que me hicieron fue algo inesplicable

After calling and waiting for A MONTH for Dr. Cho to call me back I finally got in touch with him today. DR. CHO called back YELLING — YES YELLING! with frustration that the nurse told him to call me back today… I have never… ever…been so upset and shocked from a conversation with a doctor… I am TERRIFIED of DR. CHO.
Full story:
9÷13÷13: my 2^nd meeting with Dr. Cho. He told me to call him next week for instructions on taking estrogen prescription given potential conflicts with my antibiotics med.
9÷20÷13: called the office and left a message for Dr. Cho to call me back. No response.
9÷30÷13: left another message for Dr. Cho and no response, again.
10÷11÷13: left 3^rd message with the front desk letting her know that it is my 3^rd time leaving a message with Dr. Cho. The front desk lady said she will have a nurse call me back instead. I said ok AS LONG AS the nurse is aware of the proper instructions from the Doc. A nurse calls me back 15 mins. later CLUELESS about my conversations with Dr. Cho and having not read my chart at the office. After spending time trying to explain and correct the nurse’s lack of information on my situation, I asked if I could just eliminate this draining process by speaking to Dr. Cho when he is available later today. She agree and told me that the dr. will call me by end of today after 5pm.
At 3:30pm, Dr. Cho calls me back screaming at me — saying: «What do you want. You need to call and make an appointment. How can I assess you just over the phone…» And whole lot more but he was talking too fast, too angry and I was too shocked to comprehend everything.
I am about to cry now from shock and disappointment and got myself to ask: «I am not sure why you are yelling at me when I have called and left messages for you to return my calls over a month.» He said, «I was not aware of any messages!» Then he proceeded to ramble further but by this point, I was too upset to talk. I am definitely not going back here.

Dr Aimee is amazing, but it’s the staff that makes it a nightmare. I had to take my healthcare elsewhere because I could no longer deal with the rudeness and unprofessional demeanor of the staff-​especially the billing department. It’s such a shame that the staff has ruined not just mine, but other patients experience— I found that I was not alone in my feelings when discussing my thoughts several times with other patients while waiting the long (over a hour) wait time for my appointment. Very disappointed that I had to leave Dr Aimee, but happy that I found a doctor with staff that really cares.