Andrus On Hudson

In the movie Happy Gilmore, Ben Stiller plays a sadistic CNA who torments Adam Sandler’s elderly grandmother in the nursing home. If you are not familiar with his character, here is a video clip that sums it up nicely:
Q: Cas, what does this have to do with Andrus? Are you implying that the nursing assistants here are a bunch of callous, inhumane human beings who harass the sweet elderly people who live in their nursing home?
A: No guys, that’s definitely not what I’m saying at all. I just always think of that movie when I’m in any nursing home. BUT… From witnessing the increasing deterioration of my grandmother and the incidents she’s had at Andrus, I will confidently say that I do not believe she is being properly cared for 100 percent of the time.
Q: That’s a pretty hefty accusation, Cas. Why would you say (write) such things?
A: I’m not accusing anyone. I’m just triple «O-​ing» it. OBSERVING and OFFERING my OPINION. My now 97 year old grandmother needed to be moved into a nursing home a while back due to complications at her past apartment. While at Andrus, she has slipped on wet floors and tripped on rugs, contributing to her increasing pain and injury.
Q: You said you’ve witnessed the «deterioration» of your grandmother, but she’s 97. That’s, like, really old. Shouldn’t you expect her body and health to naturally decline at such an age?
A: Definitely. That kind of stuff is inevitable. But my grandmother was a very active woman before Andrus. Now it seems as if all she does is lay in bed and collect bed sores from not being shifted or taken for walks (she’s not a dog, but that’s the only way I could phrase it) on a regular basis. There have been a few times she has not had the proper adult diapers put on her. When she is out and about in regular underwear opposed to adult diapers, she has accidents and as a result slips in her own urine. Sometimes the place just seems to me inconsistent, careless, and unsafe.
Q: Inconsistent, careless, unsafe? Elaborate.
A: Gladly!
Inconsistent: My family and I have been able to visit my grandmother and bring food every so often. Visiting her and hanging out in any given room was never a problem. Recently we were told that we have to start giving them notice and a deposit if we want to visit and bring her food. It was a seemingly arbitrary decision.
Careless: I think the whole underwear thing falls under this category.
Unsafe: I had an elevator incident here. Although I won’t go into it, I think the elevator has since then been fixed.
Q: So that’s the bad and the ugly. Any good?
A: Yes. Although I’ve observed these problems and situations with Andrus, perhaps it is because they are not neglectful, but simply understaffed. The nurses themselves are very sweet, so I will give them that. My grandmother has had her nails and hair done by some of the staff, and my family and I really appreciate that hospitality. Their kindness is what earned them three stars rather than two.