Contour Logistics, Inc

Upon arrival of my belongings from Australia, I was charged additional fees for «USA Customs Exams» to which I asked for proof of documentation that I never received. This supplier told me the fees were to cover the cost of them supervising the exams to ensure nothing was damaged and boxes would be repackaged properly.
Plus, I took out personal time from my job to accept the arrival of my possessions which was canceled due to vehicle breakdown and then again a rescheduled delivery date meant more lost time when they eventually did deliver a few days later.
When my belongings were being unpacked on delivery, there were 2 boxes which were unsealed and possessions falling out all over the place. So, they didn’t really provide the service they were promising to my experience.
I have requested a refund from this supplier for these reasons to which they’re denying any fault of their own.
If anyone is thinking of relocating — do not use
Full story is here on my LinkedIn page:

My belongings have made it safe and sound to the US, until this company got involved, they charge exorbitant fees and are utterly unorganised. They don’t listen and they don’t respond until I threatened to hold them in court. Haven’t received my belongings yet — I’ll let you know if they have been delivered in one piece as other reviews have me holding my breath!!!

I paid contour logistics $ 3100 to deliver server equipment from Philadelphia PA to Denver Colorado. We used 3 day delivery. First off, 3 day delivery means have it ready for pickup on Tuesday afternoon, they pick it up, transfer it to FedEx who delivers it to a local mover in Denver for delivery on Tuesday or Wednesday. I was OK with Tuesday/​Wednesday I made if VERY clear that I was flying into Denver to meet the equipment and needed to know if there was any issues. I asked for Tracking info (which i never received)
There was some snow on Thursday March 12^th. I am in NYC and the snow was not that bad. I was never notified of any delay. I got a call from the local mover in Denver on Friday night confirming deliver on Tuesday March 16^th. I decided to rent a Van and pick up my equipment on Monday from their facility on Monday March 15^th so I could get it a day earlier.
I arrived in Denver on Monday and called the local mover to get their address. They told me they did not expect the shipment in until Thursday as it was delayed. I called Contour Logistics and they could not do anything to get the shipment there any earlier. They blamed FedEx without taking any responsibility. I turned around and flew back to NY and made plans to fly back to Denver the following Monday.
I spoke to Alex and John at Contour letting them know how disappointed I was that they did not notify me of the delay. They apologized and did nothing else. Their excuse was that they did not Find our from FedEx about the delay until after the office closed on Friday night. They said they had no way of tracking deliveries or contacting clients on Saturday or Sunday (guess they cant work from home) I asked them to reimburse me for my Airfare, parking, One night at a Hotel that I was charged for. I paid $ 3100 to have the equipment shipped.
I asked for a refund of $ 802. I had to call/​email them multiple times and did not receive responses. Keep in mind that the Airfare I had to pay for for the second trip was much higher than the first trip. The equipment finally showed up on Friday March 20^th, 2 – 3 days late They finally referred me to claims on Monday, March 23^rd. Today is Monday March 30^th and I have not heard back from anyone. I am tired of trying to track these guys down. I have filed a dispute with my credit card company for $ 802. I will NEVER do business with this company again.

Very shortly after hiring them to move a dozen boxes of my family’s belongings from the US to Europe, I encountered nothing but disregard for promises made, incompetence, all topped by a startling inability to communicate. We shipped out boxes mid-​June, and were promised delivery early August. We ultimately received our items at the end if Sept., with half of our goods crushed and damaged. A very bad experience overall — steer clear of Contour.