Merry Maids

Save your money and sanity and avoid this branch of Merry Maids. The employees are unprofessional and not thorough at all. I’ve left specific instructions at the house and with the company several times only to arrive home to those things undone. I’m not even talking difficult things. Walls and baseboards stayed untouched and furniture still had dust. I’ve also had equipment left at my place, which is absolutely ridiculous. Stay far away.

I wish I could give them zero starts. Michael came out for the sales appointment. He was a great salesperson. Made me feel very comfortable and really talked up the quality of their «first time cleaning.» He said it’s so expensive, but so worth it, because of all the time I was able to «let it go,» and «not do anything.» I was quoted $ 310 to clean my (rather messy) home. This quote included «deep cleans» of the kitchen, full bath, and half bath, and «maintenance cleaning» of my living room and dining room. To give you an idea of how pricey this was, my first floor is 560 square feet. The full bath on my second floor is 67 square feet.
I had high expectations, and in my opinion, rightfully so. Two girls came to clean my house. Had this been the normal $ 150 cleaning, I would have been fine with the job they did. But this was by no means a «deep clean.» They did not sweep, they vacuumed. They did not scrub floors, they mopped. They did not even move my pet’s food dishes, the trash can, or a laundry basket that I had in the kitchen. They just vacuumed and mopped around them. They also didn’t vacuum any of the upholstered furniture in my living room — apparently that’s not included in a maintenance cleaning.
I called the office to let them know I was dissatisfied. They had the same girls come back out a few hours later. They tried to clean the floor grout in my upstairs bathroom. What they did was an improvement over the original job, so I gave them the green light. They also reswept and remopped the kitchen after I moved everything out of the room. Without walking on the freshly mopped floor, I said that it looked good enough. Then they left.
I wanted to see if I could do a better job whitening the grout on the floor of my bathroom. So I spent about 45 minutes on my hands and knees scrubbing the bathroom floor. I thought that’s what I paid Merry Maids to do — but it wasn’t. My grout was like new by the time I was done. Once I finished the upstairs bathroom, I went down to the kitchen and inspected the floor. It hides dirt well, but I still found chunks of animal food, animal hair, and food stuck in the grout. I took some pictures of their shoddy work and got back on my hands and knees to scrub my kitchen floor.
The floors aside, they did an alright job. As I mentioned before, I wouldn’t be complaining if this was a $ 150 cleaning, but it definitely wasn’t a $ 300+ cleaning.
Point blank — if their «deep clean» is what I would consider to be a «maintenance clean,» I can’t imagine what a crappy job they do on their maintenance cleanings.

Over priced. Average work.

I had just moved into a new one bedroom apartment that needed some deep cleaning. Before I left the two cleaners to do their job, I stressed that I would like the shelves in the kitchen cabinets, the bathroom cabinets, and the closets to be wiped off. When I returned home, I found that the none of the shelves had been touched. It didn’t seem like they took much care when cleaning the rest of the house, either.
They had charged me for two hours work at $ 99/​hour. I called the office and told them that I wasn’t satisfied. They immediately offered to send a team out to fix the problem. They sent the SAME team – awkward! One of the women was quite hostile and aggressive, obviously unhappy about returning. I won’t use them again or recommend them to anyone.