Charles B Gans

Be careful — they came out for the initial estimate and we never heard back. Then when I called to ask for their estimate the office had me wait for the technician to call and explain everything. 2 days later (after I’d had another plumber come for a second estimate) I got a call which didn’t address several issues the other plumber found and cost the same, so I decided to go with someone else. 2 weeks later a bill for $ 100 shows up for their estimate. If we’d been told there was a charge I wouldn’t have even bothered with a review, but getting an unexpected bill for a job that was never done because they were slow to contact us and offered an incomplete solution really stung.

My girlfriend and I scheduled an appt between 12pm-​4pm for them to fix our heater when it unexpectedly stopped working. We requested that it be later in the day so they told us we would be the last stop. My gf took a half day off from work to be home by 2pm. By 415pm no one had showed up or called so I called them and was told that it was too late and no one could make it to our house. My gf then called to find out what had happened and spoke with the owner Mr. Gans. He was extremely rude, complained about how he got confused because we didn’t have the same last name, he repeatedly addressed her as «lady» and never apologized for missing the appt. He said he had «pages and pages of appts» when she told him that we had a scheduled appt. He ended the conversation by saying «let’s call it even, you go somewhere else» and hung up. Unfortunately, we still have no heat and it could have been fixed by now if we had originally gone with another company. The people who referred us to them are also taking their business elsewhere after this incident. Do not use them!

Nice enough in the friendliness department but after writing $ 450.00 check, the trap in our upstairs sink wouldn’t drain properly and the newly installed toilet flap still isn’t working correctly; it is seeping water.
The work was done today, Friday, and when I told them about the problem, I was told they couldn’t come out until TUESDAY. All booked up.
You have to be kidding me. What happened to quality work?
Look elsewhere for a plumber folks.

They came out the same day I called earlier then they originally thought they could. They repaired my heater and were professional. I appreciate reliable, honest and professional service for repairs needed in my home. I will be using again and recommend to anyone who needs their services.

Excellent service ppl! Fast, On time, and thorough with their work. I would highly recommend them to anyone in the Delaware County area!

Charles is excellent. He was here on time, was fast and thorough, professional, worked through an insane heat wave, and was even super quiet while my husband slept!
After being disappointed with other plumbers’ work in the past, we’ll definitely call Charles again should the need arise.
Highly recommend!

I know Gans has done work for several of my neighbors in the past. Charles responded, off hours, to what appeared at the moment to be a much more critical plumbing situation. The prompt and professional response helped prevent the situation from escalating more than it already had. They then followed up first thing the next morning to check on the situation and to coordinate the providing of services in a timely fashion and at a decent price. I would recommend using them to experience quality customer service for emergency and/​or routine plumbing work.

These guys were fantastic. They responded within the hour of a call. The employee that came to help went well out of his way to solve the problem. Very happy customer.

As a homeowner there I some repairs you don’t want to do. Plumbing heating and AC are on my list. I’ve lived in Havertown for many years and used Charlie’s guys on several occasions. He’s been in business for decades and does work in most of the nearby towns. He has an excellent reputation and often does work in the local businesses/​churches/​schools etc. I think of him as a medium sized business as he has 6 or 8 trucks on the road. To me this means he can respond fairly quickly to your needs. If you are in the Western Suburbs he’s a great choice.