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My daughter told me that going here is like going back to grade school when you used to get together and play doctor, nurse and patient with your school friends — that’s what her experience was like here but much worse. Nurse Tracy comes out to «ask» her medical questions regarding the reason she had been referred there and what is physically wrong with her — IN FRONT OF OTHER patients waiting in the waiting area — She reminded her of HIPAA laws but Tracy said that her questions have nothing to do with HIPAA. Well, I guess she would actually have to know what HIPAA is before making that call and she clearly didn’t have a clue.
From my daughter’s testimony: Then, she sent me on a wild goose chase to retrieve my existing x-​rays from my doctor whose office was located in the next town all the while giving me a script for another x-​ray which was clearly not needed. Tracy said, «When you come back, go to the MRI/​X-​ray lab downstairs and the doctor will see you down there.» (This was another flat out lie.) When I retrieved my x-​ray from my chiropractor and returned with the piece of paper Tracy had given me to see the doctor, the woman in the X-​ray reception said, «You’re here for an x-​ray? That’s what this paper indicates. You better take your x-​ray and the paper/​script and go back upstairs and ask them what they meant? So, I went back to the 2^nd floor where Tracy reluctantly had me come back into the room to get my blood pressure. I gave her the x-​ray and her script back and told her that the «medical staff downstairs actually were quite baffled as to why you wrote out a script AND had me retrieve the x-​ray across town?» She chuckled and said, «Oh, you actually went and got the original x-​ray?» Finally, when the doctor came into the room, I felt like telling him about the girl/​nurse Tracy who was clearly unprofessional in the waiting area, and even more unprofessional when I actually complied with her «wild goose» chase instructions. Yet, the man playing «the doctor» said, «My staff takes pride in treating all of our patients with respect. We also want the same respect. I will NOT treat you until you apologize to my staff outside. They said that you threw the clip board at them.» WHAT? Oh, I want to meet this person. I went outside and asked who it is that thinks I threw something at them? Another girl/​nurse turned around to face me. I asked her, «You claim that I threw a clip board at you?» She replied, «Well, not really, you flicked it at me.» Hmm… I apologize if it caused you any «harm». I then turned around and said, «Well, now that that’s done, let me get back into this room.» DR LAKE then actually thought he was playing in a soap opera and asked the nurse, «Did she say she’s sorry to you?» She nodded. And then, he reluctantly came back in the room to look at my x-​ray and then tried to upsell me on casts that I didn’t need and then he adjusted my existing splint. He gave me scripts to make an appointment to return to him in 4 weeks and prior to the appointment, get another x-​ray. I made the appointment and then left the building. Then, it hit me. DR LAKE said, «Our staff takes great pride in treating all of our patients with respect and we expect the same respect…» I hadn’t received any apologies from Tracy — the first «anti-​» HIPAA law lady/​nurse who sent me galavanting all over town to retrieve x-​rays and return to the wrong area to see a doctor. WASTE OF MY TIME! They wouldn’t let me see the doctor but rather told Tracy that I wanted an apology for doing «all of that» to me — she said, «I did nothing wrong. No!» I then said, «Well, congratulations, Tracy, you will be reported and if this place has a HIPAA audit, they may start with you. The other lady yelled out, «I will cancel your next appointment, then.» I left and I warn anybody before going here — seek a professional medical firm cause this one is a farce.