Pulmonary Care

I was introduced to this company via the UPenn Sleep Medicine clinic. My CPAP machine was broken and was in need of replacement. My doctor wrote a prescription and I thought it would be an easy process.
It was not an easy process and eventually I walked away from working with this group because they were not helpful.
On July 3^rd, I faxed (yes they still use faxes) them my prescription. They said at that time they needed a copy of my sleep study. So that took a week to get to them. I faxed it to them on July 13^th. I confirmed receipt on the 14^th. I was told that I would hear from someone by the 16^th. I did not hear from anyone at the business. I called on July 17^th and basically they lost my prescription.
They are incapable of tracking paperwork. They don’t keep their own self-​imposed deadlines. They have zero sense of customer service. If you need a CPAP machine do not trust this organization.