Staples

Rarely helpful, usually miserable employees. Once in a while you get someone who’s a pleasure, but that’s if you’re lucky. Stay away whenever possible.

This Staples has improved over the past few years. It is second best in the area. The staff has become much more helpful, the store is large enough to stock what I need, and it is easy to get your purchase to your car if you use the rear door.

This is the worst Staples I have ever been to and I have been using staples stores from printing and office supplies in various parts of PA for a decade. They are massively understaffed as a result of what must be terrible management. There are always massive lines. They never have print orders done on time or correctly. The staff is rude and spiteful because there aren’t enough people to handle the work load. They consistently over charge me and mis-​price items in the store. Take the extra 10 minutes and just drive over to the Staples in Springfield like I will from now on.

Staples is Staples, right? No, It’s the staff that makes the difference. I had a large print job. If it’s very large job, they send it out, and it takes a few days. When I came in to pick it up, it was wrong. Dawn swung into action and to the rescue! She took it upon herself and told me she’d print it correctly, right then and there! It was over 1000 pages, print on both sides and stapled! She single handedly did my job, answered the phone, took care of UPS, helped people at the self service copy and internet area, and took on new print jobs. I was amazed, she NEVER let on she was overwhelmed, (perhaps she wasn’t, but if it were me I’d be), was constantly cheerful, smiling, and pleasant to all who stopped in. She never asked her fellow associates for help, but I would’ve. Staples needs to recognize she is an asset to corporate.
THANK YOU DAWN.

I normally get my business needs printed at Staples in the city, I went to this location was surprised by no employee greeting me. This includes the manager who was having a great time joking around with some employees, when someone finally came over to the copy center, I was told it would be 5 hours before I could have three color copies printed. I am sure it was a problem that the employee had no power to change, but good for me as a consumer there are plenty of other options to go help with my printing needs.
Also tip to the girl at the copy center, if you have to tell a customer «no» you should suggest other places in the area that CAN help me. you might lose a couple bucks that day, but I would be back in the future…

Pretty typical for a Staples except for two things: the double front and back entrance and the lack of computers in the copy center. I tend to frequent Staples to print and scan my grad school homework and I would much rather pay the money to do it myself on a rented computer, but this Staples does not give you that option. The staff is helpful enough that they will print from your flash drive when needed, but again, I would rather handle it on my own.

Is there anything different about this Staples? I think just one thing. It’s located in Manoa Shopping Center and has both front and back entrances. The back entrance has a giant parking lot that is extremely convenient. There is nothing I hate more than fighting a parking hassle when I want something quick. For the convenience alone I like this place.