Western Auto Associate Store of Havre De Grace

I had a terrible experience here. My fuel pump failed, so I had to have my car towed to a repair shop. They were unable to look at my car that day. They finally looked at it the next day but needed another day to make the repairs. When I got the car back it smelled very strongly of cigarettes (it took 3 days to go away) and there was a loud rattling coming from my undercarriage. I brought the car back and looked at it on the lift with the mechanics. In the process of replacing the fuel pump they had to remove my heat shield to drop the fuel tank. Rather than drilling out the rivets securing it to the car body, they ripped it off leaving large holes in the shield. They blamed the damage on rust (the heat shield does not rust, the rivets do) and secured it with a zip tie on one end and a screw clamp to the exhaust pipe on the other end. It doesn’t rattle anymore, but I will have to fix it myself this spring. Additionally, my car will no longer fill completely. The gas pump shuts off early due to a problem in the EVAP system. At first I thought this was a problem with the gas station, but now I am certain it is my vehicle. I have yet to fully diagnose the problem, but the issue is likely due to a line off the tank going back to the EVAP canister being pinched when the gas tank was replaced.
I will not take my car back here.
On the up side, they didn’t overcharge me for the fuel pump…