Lakeside Vision

Have never and will never patronize Lakeside Vision simply due to their hideous LED sign. It is distracting and an eye sore. Ironic isn’t it? Thanks for making the already ugly strip of road we have around this beautiful lake a little worse.

From out of town (like a lot of folks here) and not only ripped my only lenses, but left all my extras and glasses at home. We are summer residents here but pretty sure this place will get my next year’s exam and contact purchase. They not only took care of me (with a smile) but they were very good at what they do, knowledgable and handled my needs perfectly. I walked out an hour or so later with trial contact lenses and kit and really nicely fit glasses. Well done, Lakeside Vision. You earned a new customer.

I’m not really quite sure where all the negative reviews could possibly be coming from. I’ve had issues with my eyes very recently and they are actually quite serious. Not just your typical run of the mill issues. This office has done everything they absolutely can to make sure my prescriptions are right, trying whatever they can to make sure i’m going to be okay and to be honest. if i can still see in 5 years it will all be because of their doctors. I can honestly say i don’t feel a plastic sort of welcome in any of the staff. I feel truly respected and cared for from the minute I walk in til I leave (and that’s after 18 visits thus far). I’m not sure what happened to the other customers here but I really do believe strongly enough in this place to vouch for Lakeside at every level. Also… when my glasses got scratched on a «scratch proof lens». They made sure they were fixed by warranty with no hidden charges and they were back in my hands in less than a week. The people who do the billing. the doctors… the administrative staff and the medical staff really are the best i’ve seen anywhere. i’m not saying the person who posted before didn’t have a good experience… i just cannot imagine who could have upset them this much. Whoever it was… they sure aren’t working here in 2015.

I continue to hear bad things from other people who take every opportunity to share their dislike for this place!

We gave Lakeside Family Vision multiple opportunities to make lemonade from lemons over the course of entrusting them to care for our entire family for 2-​years.
Frankly, we endured countless problems ranging from condescending customer service to poor product quality to their dispensing inaccurate prescription information to being denied our right to receiving personal contact lens and eyeglass prescriptions so as to buy glasses and/​or contacts elsewhere due to Lakeside’s inflated prices to questionable specialist referrals to incorrect orders to a certain «pink eye» issue (I’ll just leave it at that), etc., etc., etc!
One would expect such unbelievably poor performance and breaches of customer trust to result in gushing apologies and attempts to «do the right thing», but instead such was always met with an all-​encompassing air of arrogance, push back, and excuses… unreal!
We always try to support local business, however, doing so with Lakeside has gone from the ridiculous to the sublime. In our view (one shared by several people we know), Lakeside is an arrogant, unethical, and money-​centric husband-​wife/​doc-​duo operation that shows little or no regard for it’s customers. Of course there are a few quality people on the Lakeside staff, and although they are continuously apologetic for the actions of the «ruling couple,» they have little to no say regarding the way the owners dictate the business is to be run.
I’m generally a positive «reviewer,» but this is a warning I felt highly-​compelled to share with unsuspecting new customers…
BEWARE/​CAVEAT EMPTOR: DO NOT PATRONIZE LAKESIDE FAMILY VISION IN HAWLEY, PA!
I only gave them 1-​star only because Unilocal does not allow posting a zero (0)!