Arctic Heating & Air Inc.

Good clean work at a reasonable price. Prompt about appointments. Ask for Henry. Had ductwork for stove range and update of wall heaters done. I have wood floors and they put on booties without asking and swept up after the work was done. They actually talked me out of getting something else installed and deferring it until later since it was still working fine. Its not a five because there was a small crack hear the lath and plaster area where ducting was installed and they had to cut a 8″ hole. Sometimes it is avoidable, sometimes not with lath and plaster. It is a hazard of home improvement.

I can’t say enough good things about Henry and Arctic Air. I was referred to Henry a few years ago by a coworker. I called him for a quote to replace my aging heater and air conditioner. As I had already obtained a few bids, when Henry’s bid came in I knew it was more than fair. Henry and his crew then proceeded to do the job in a professional and efficient way.
Henry has been back twice to perform warranty covered repairs on the unit. Both times the work was performed in an equally professional way at a reasonable cost.

3.5 stars, based on good service and a personal perception of high price.
Central air conditioner replacement. 95 degrees outside and we need a new unit. I am out of town, and the beautiful M is left to become a fast learner about air conditioners. Workers showed up when promised. New Trane unit installed next day. Nice workmen. Clean install. That’s the short story.
The details: In retrospect I am not sure it was the best price, and when I looked up the model number of the unit it was not the in the current 2013 line of Trane air conditioners. That’s my bad for doing my price/​quality homework afterwards. Nonetheless, my unit is considered part of Trane’s «standard» line with a relatively low efficiency rating of 13, comparable to the $ 1400 model currently available. It took 5 hours to install. My total charge was $ 3100.
Overall, I am happy with the job, but it would have been nice to have more options with pricing, and it would have been nice to be advised we were getting last years model unit. Educating your customer enhances the purchase experience.